Caitlynn Lightfoot
El Reno,OK
Summary
Seasoned professional with a robust background in operations management and crisis intervention, honed at Garfield County Detention Facility and McAlister's Deli. Excelled in enhancing security protocols and fostering customer relationships, demonstrating a unique blend of leadership and customer service skills. Proven track record in improving efficiency and resolving conflicts, ensuring operational excellence.
Dynamic individual with hands-on experience in 911 dispatching at El Reno Police Department and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Telecommunications Officer
El Reno Police Department
El Reno, OK
01.2025 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Detention Officer
Garfield County Detention Facility
Enid, OK
11.2023 - 01.2025
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Escorted inmates from one area of the detention center to another safely and securely.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Fingerprinted and photographed incoming and released inmates.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Assisted in the training and orientation of new detention officers, sharing knowledge and best practices.
Assistant Manager
McAlister's Deli
Enid, OK
03.2016 - 11.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Enid High School
Enid, OK05-2016
Skills
- Disturbance management
- Security and sanitation checks
- Crisis Intervention
- De-Escalation Techniques
- Crisis Management
- Operations Management
- Task Delegation
- Customer service and satisfaction
- Customer Relationship Management (CRM)
- Money Handling
- Teamwork and collaboration
- Crisis management
- Verbal and written communication
- Stress tolerance
- Data entry
- Information documentation
- Problem-solving
- Computer skills
- Critical thinking
- Decision-making
- Works Well Under Pressure
- Active listening
- Multitasking and prioritization
Timeline
Telecommunications Officer
El Reno Police Department
01.2025 - Current
Detention Officer
Garfield County Detention Facility
11.2023 - 01.2025
Assistant Manager
McAlister's Deli
03.2016 - 11.2023
High School Diploma -
Enid High School
Similar Profiles
Chad CROWChad CROW
Police Officer at Reno Police DepartmentPolice Officer at Reno Police Department
Zachary ThewZachary Thew
Deputy Chief of Police at City of Reno Police DepartmentDeputy Chief of Police at City of Reno Police Department
Scott SmithScott Smith
Sergeant (Retired) at Reno Police DepartmentSergeant (Retired) at Reno Police Department
Chester HerbertChester Herbert
Dismantler at LKQDismantler at LKQ
Amy WestAmy West
Lead Teacher, Early Childhood Education at OUHSC- Oklahoma Autism Center- Early FoundationsLead Teacher, Early Childhood Education at OUHSC- Oklahoma Autism Center- Early Foundations