Caito O'Dell
Phoenix,AZ
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Connectivity Source T-Mobile
01.2022 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Sales Associate
Premium Wireless
06.2019 - 12.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
Retail Assistant Manager
Wireless Vision LLC T-Mobile TPR
06.2019 - 12.2020
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
Education
No Degree - Psychology
Ottawa University
Surprise, AZHigh School Diploma -
Desert Ridge High School
Mesa, AZ05.2018
Skills
- Sales Leadership
- Sales Growth
- Retail Operations
- Retail Employee Training
- Performance monitoring
- Problem-Solving
- Profit and Loss Management
- Coaching and Mentoring
- Strong multi-tasking
- Detail Oriented
- Upselling and Cross Selling
- Advertising and marketing
Timeline
Retail Store Manager
Connectivity Source T-Mobile
01.2022 - Current
Retail Sales Associate
Premium Wireless
06.2019 - 12.2020
Retail Assistant Manager
Wireless Vision LLC T-Mobile TPR
06.2019 - 12.2020
No Degree - Psychology
Ottawa University
High School Diploma -
Desert Ridge High School