Caitriana Dyson
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeks to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Boscov's
11.2022 - Current
- Worked at a cash register
- Assisted customers with shopping needs
- Restocked shelves, zoned products, cleaned up dressing rooms, and organized the sales floor
- Multi-tasked in a fast-paced environment
- Deescalated situations with difficult customers in a calm and orderly manner.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed bakery department products.
- Prepared merchandise for sales floor by pricing or tagging.
Package Handler
UPS
06.2022 - 07.2022
- Handled packages efficiently
- Paid attention to detail to avoid shipping mistakes
- Worked in a high-energy and fast-paced environment with no breaks
- Coordinated with supervisors and managing staff.
Sales Associate
Macy's
03.2022 - 06.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Bath & Body Works
08.2021 - 11.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Prioritized helping customers over completing other routine tasks in store.
Hostess
Longhorn Steakhouse
06.2021 - 08.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Usher
The Mann Center
07.2019 - 09.2019
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
Server
Sesame Place
06.2019 - 08.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Northeast High School
06.2021
Skills
- Experience with HTML and CSS code
- Typing speed of 102 WPM with 98% accuracy
- Quick learning
- Multi-tasking strength
- Strategic Planning
- Time Management
- Negotiation Tactics
- Relationship Building
Accomplishments
Completed the Acel Moore Journalism Workshop
Certification
Adobe InDesign
Adobe Photoshop
Quote
"I think maybe the best things, the richest things, aren't supposed to come easily."
Juliet O'Hara
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementPaid time offWork from home optionTimeline
Sales Associate
Boscov's
11.2022 - Current
Package Handler
UPS
06.2022 - 07.2022
Sales Associate
Macy's
03.2022 - 06.2022
Sales Associate
Bath & Body Works
08.2021 - 11.2021
Hostess
Longhorn Steakhouse
06.2021 - 08.2021
Usher
The Mann Center
07.2019 - 09.2019
Server
Sesame Place
06.2019 - 08.2019
Northeast High School
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