Caity Lear

• Expanded market share by identifying growth opportunities and executing targeted marketing campaigns.
• Utilized software to effectively manage leads, track progress, and maintain organized records of all sales activities.
• Developed lasting relationships with clients through consistent communication, understanding their needs, and offering relevant solutions.
• Participated in trade shows and industry events to build brand awareness and establish strategic partnerships with key influencers.
• Exceeded quota targets regularly by maintaining a robust pipeline of opportunities, nurturing leads, and closing deals effectively.
• Achieved regional sales goals consistently by utilizing effective time management skills and prioritizing key accounts.
• Maintained extensive knowledge of industry trends, competitors, and emerging technologies to stay ahead of the curve in a competitive landscape.
• Spearheaded territory expansion initiatives by conducting thorough research on prospective industries and devising targeted outreach campaigns accordingly.
• Trained new team members on best practices for outside sales techniques, resulting in improved performance across the board.
• Provided exceptional customer service, resulting in increased repeat business and client referrals.
• Delivered compelling sales presentations to diverse audiences, demonstrating product value and addressing potential concerns.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Developed and implemented successful sales strategies to increase revenue in assigned territories.
• Developed and implemented sales strategies to increase revenue.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Developed new business opportunities for the company by conducting market research and identifying potential clients to target.
• Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin.
• Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and celebrating successes with colleagues.
• Provided cost-effective solutions to meet targeted account needs.
• Conducted regular check-ins with existing clients to identify upselling opportunities and maintain ongoing communication.
• Supported the development of sales collateral such as brochures, presentations, and case studies to showcase product benefits during client interactions.
• Mentored junior team members to help them reach their full potential within the role of Inside Sales Account Executive.
• Demonstrated excellent presentation skills when pitching products or services during client meetings or video conferences.
• Enhanced sales performance through continuous sales training and skill enhancement as professional phone salesperson.
• Utilized software to track leads, manage pipelines, and analyze overall performance metrics for continuous improvement efforts.
• Stayed informed of industry trends and competitor offerings to maintain a competitive edge in the market.
• Optimized sales strategies by collaborating with marketing teams to create targeted campaigns that resonated with specific audience segments.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Provide initial customer account setup assistance and walkthrough

• Review budget control options with the customer

• Answer customer questions regarding account setup and maintenance

• Initiate follow-up communications after the initial setup

• Answer customers' questions about the general platform, applications, websites, supported devices, content, etc.

• Effectively communicate with other digital staff and sales reps • Maintain an ongoing list of all customer concerns, problems, suggestions and opportunities for improvement.

• Prioritize identified concerns and improvement opportunities and forward to the appropriate personnel for corrective action

• Identify customers’ specific needs and recommend the best total solution for that customer.

• Provide ongoing support by phone and email.

• Review and compile comments, concerns and suggestions from social media communications.