Caiveon Hill
St Louis,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Head Chef
Pure Catering
07.2021 - Current
- Created recipes and prepared advanced dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items before supplies ran out.
- Hired, managed, and trained kitchen staff.
- Arranged for kitchen equipment maintenance and repair when needed.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained well-organized mise en place to keep work consistent.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Mentored kitchen staff to prepare each for demanding roles.
- Planned promotional menu additions based on seasonal pricing and product availability.
Customer Service Representative
Concentrix
10.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Kitchen Manager
Delaware North
04.2014 - 07.2019
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Education
Associate of Arts - Restaurant And Culinary Management
Le’Cole Culinare
Ladue, Mo05.2015
Skills
- Forecasting and Planning
- Inventory Rotation
- Regulatory Compliance
- Vendor Relations
- Customer Retention
- Critical Thinking
- Food Safety
- Kitchen Staff Management
- Chef Support
- Resource Management
- Report Transcription
- Report Creation
- Microsoft PowerPoint
- Customer Relations
- Lotus Notes
- Process Optimization
- Administrative Support
- Technical Support
- Order Processing
- Document Control
- Customer Service
Timeline
Head Chef
Pure Catering
07.2021 - Current
Customer Service Representative
Concentrix
10.2019 - 02.2020
Kitchen Manager
Delaware North
04.2014 - 07.2019
Associate of Arts - Restaurant And Culinary Management
Le’Cole Culinare
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