Caja Washington

• Increased customer satisfaction, providing timely and thorough responses to all inquiries received through various channels.
• Streamlined application review process for faster turnaround times and higher approval rates.
• Maintained in-depth knowledge of federal, state, and local regulations to accurately assess applicant eligibility for programs.
• Expedited resolution of escalated cases, liaising with appropriate parties to resolve discrepancies or clarify information.
• Demonstrated commitment to data privacy by adhering strictly to security protocols when handling confidential applicant information.
• Managed high-volume caseloads efficiently under tight deadlines while maintaining accuracy and attention to detail throughout the entire process.
• Supported continuous process improvements by participating in focus groups, committees, and special projects aimed at enhancing the department''s operations.
• Contributed significantly towards positive audit results from regulatory agencies by ensuring complete adherence to guidelines during eligibility determination processes.
• Improved client satisfaction by efficiently processing eligibility applications and addressing inquiries.
• Reduced processing errors, implementing stringent quality control measures for application reviews.
• Assisted clients with completion of applications and paperwork.
• Communicated with people from various cultures and backgrounds on referral process.
• Obtained insurance processing information from patients and doctor’s office's.

Verified insurance details directly with commercial and government insurance plans.

• Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
• Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
• Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
• Resolved problems with communication and billing to foster seamless services.
• Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
• Provided emotional support to patients and families, fostering a positive atmosphere during challenging situations.
• Completed documentation of care, hospital actions, and patient activities.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Resolved customer complaints using established follow-up procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Responded to inquiries by directing calls to appropriate personnel.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Verified accuracy of data entered into system to produce error-free reports.
• Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.

• Participated in benefit plan audits, ensuring accuracy and compliance with legal requirements.
• Organized benefits information sessions to keep employees informed about their options and any policy updates.
• Improved client satisfaction by efficiently addressing and resolving benefits-related inquiries.
• Streamlined benefits enrollment process for faster and more accurate submissions.
• Ensured compliance with federal and state regulations by maintaining up-to-date knowledge of benefit laws and guidelines.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Implemented open enrollment system to streamline benefits processes for employees.