Cajsha Gatson
Marysville,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Polished professional demonstrating experience in preparing federal and state income tax paperwork. An established Tax Analyst promoting exemplary problem solving, communication and leadership skills.
Overview
5
5
years of professional experience
Work History
Tax Analyst
Doordash
02.2023 - 05.2023
- Analyzing and confirming eligibility to receive 1099-NEC form
- Established well- kept work environment throughout day
- Maintain company goals
- Communicating with dashers and employers by email/chat to obtain missing information
- Prepare monthly or yearly report of earnings
- Determine next steps required to resolve issues
- Complete wage verification report
- Response and follow up on Tax email inquiries using proper macro
- Update 1099-NEC forms
- Cross trained in updating account information
- Cross training in troubleshooting case
- Identified potential audit red flags to minimize risk of IRS audits
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns
- Utilized tax software to prepare returns and meet deadlines
- Maintained complete records of client tax returns and supporting documentation in secured areas
Fact -Finding / Employer Protests,
Maximus/EDD
11.2021 - 02.2023
- Analyzing claim information to determine cause of outstanding issues
- Managed over 50+ case per day.
- Assessing eligibility requirements based on UI code, policies, and procedures
- Communicating with claimants and employers by phone to obtain missing information
- Determine next steps required to resolve issues
- Operated systems : CUBS, OTECH, NICE, SHAREPOINT,
- SALESFORCE, AND INFOIMAGE
- Using perfect time management to work caseload effectively
- Using critical thinking skills to analyze all information
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Adaptable and proficient in learning new concepts quickly and efficiently
Office Assistant/Manager
SunScape Services
09.2020 - 10.2021
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Defined clear targets and objectives and communicated to other team members
- Developed and maintained relationships with customers and suppliers through account development
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Improved safety procedures to create safe working conditions for workers
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Developed and implemented business strategies to achieve business goals and stay competitive
- Improved marketing to attract new customers and promote business
- Identified and communicated customer needs to supply chain capacity and quality teams
- Developed detailed plans based on broad guidance and direction
Front Desk/Breakfast Bar
Holiday Inn Express
09.2019 - 07.2020
- Answering and transferring clientele phone calls
- Attending to outgoing emails
- Incoming and outgoing faxing
- Extensive knowledge in filing and contacts
- Maintain well- kept work environment throughout day
- Trainee new employees
- Prepare Breakfast
- Book Reservation
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
Assistant Manager/ Designer
Spruce LA
02.2018 - 06.2019
- Attending to incoming emails
- Manage expenses and supplies within approved budget
- Dispatch orders to floras and drivers
- Schedule and coordinate meeting
- Extensive knowledge in filing and contacts
- Assistant manager regards to complaints and questions regarding service
- Extensive knowledge of companies service
- Maintain well- kept work environment throughout day
- Trainee/ cross train new and current employees
- Track performance and conduct employee reviews
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Established team priorities, maintained schedules and monitored performance
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Identified and communicated customer needs to supply chain capacity and quality teams
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Developed strategy to increase sales and drive profits
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Education
Bachelor - Fine Arts, Sociology
University of Las Vegas
Las Vegas, NV12.2022
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA06.2014
Skills
- Leadership Skills
- Payroll processing
- Possess advanced computer skills
- Excellent working knowledge using Microsoft Excel, Microsoft Word, Powerpoint, Excel, Quickbooks, Outlook, Sales Force , Workforce, and Sharepoint
- Knowledgeable in providing positive interaction with
- Customers/clients
- Reading Comprehension
- Online Communication
- Tax Research
- Basic Accounting Principles
- Data Analytics
- Case Management Skills
- Staff Training
- Customer Communication
- Regulation and Compliance
- Tax issue identification expertise
- Multi-state tax returns
- Research and documentation
Timeline
Tax Analyst
Doordash
02.2023 - 05.2023
Fact -Finding / Employer Protests,
Maximus/EDD
11.2021 - 02.2023
Office Assistant/Manager
SunScape Services
09.2020 - 10.2021
Front Desk/Breakfast Bar
Holiday Inn Express
09.2019 - 07.2020
Assistant Manager/ Designer
Spruce LA
02.2018 - 06.2019
Bachelor - Fine Arts, Sociology
University of Las Vegas
High School Diploma -
El Camino Real Charter High School
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