Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cajun Guillory

Orange

Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PBX Switchboard Operator

Baptist Hospitals Of SETX
12.2023 - Current
  • Demonstrated attention to detail when recording messages, ensuring accuracy in content and delivery method according to recipient preferences.
  • Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
  • Reduced call wait times by promptly answering incoming calls and addressing inquiries with professionalism.
  • Maintained thorough knowledge of company services, products, and personnel to provide accurate information during call transfers.
  • Facilitated effective communication between departments through efficient routing of internal calls and messages.
  • Promoted a professional image of the company by consistently providing a polished and courteous demeanor while interacting with all callers.
  • Contributed to a positive work environment with a friendly demeanor while interacting with customers, colleagues, and visitors.
  • Maintained an organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.

Event Coordinator/Manager on Duty

5 Under Golf Center
07.2020 - 06.2023
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Consulted with customers to determine objectives and requirements for events.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.

Hospitality Services Manager

The Tree Bar And Grill
06.2018 - 06.2020
  • Increased customer service ratings significantly through personable service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Developed staff training programs that resulted in improved team performance and higher guest satisfaction ratings.
  • Directed foodservice operations including menu selection development reflecting seasonal ingredients, maintaining high standards of culinary excellence.
  • Increased repeat business with exceptional customer service, catering to individual guests'' preferences and needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Education

High School Diploma -

GraceHill Home School
Lumberton
05.2013

Skills

  • Strong Listening Skills
  • Dependability
  • Active Learning
  • Stress Tolerance
  • Computer Skills
  • Clear Communication
  • Professional Communication
  • Phlebotomy
  • Phlebotomy Techniques
  • Phlebotomy certification
  • Phlebotomy knowledge
  • Phlebotomy procedures
  • Staff Training and Development
  • Sales Techniques
  • Marketing

Certification

  • Licensed Phlebotomist - October 2023 - 2026
  • Licensed IV Technician - October 2023 - 2026

Timeline

PBX Switchboard Operator

Baptist Hospitals Of SETX
12.2023 - Current

Event Coordinator/Manager on Duty

5 Under Golf Center
07.2020 - 06.2023

Hospitality Services Manager

The Tree Bar And Grill
06.2018 - 06.2020

High School Diploma -

GraceHill Home School

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Cajun Guillory