Cal Fritz

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Troubleshoot devices to identify and solve issues with hardware or software performance.
• Installed computers and other devices individually and across networks, and testing connections to support proper functioning.
• Configured computers to communicate with network printers and other peripheral equipment.
• Identified and eliminated computer viruses and threats
• Implemented measures to protect against future data breaches.
• Installed appropriate security patches to eliminate security vulnerabilities.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Provided remote technical assistance to State of Michigan employees

Became chapter president for the club Business Professionals of America at the Jackson Area Career Center.

Achieved first place at regional competition for Business Professionals of America for two different networking competitions.

Helped Baker College move their Cyber Lab from one building to another.

Competed on Baker College of Jackson's Cyber Defense team in Michigan's Collegiate Cyber Defense Network competitions for three years. Took fourth place out of twelve one year.

Business Professionals of America (BPA)

Michigan Security (MISEC)

Collegiate Cyber Defense Network (CCDN)

I am a hard working individual that strives for customer service excellence and improving the work environment.

Strata, CompTIA

I built my own home-lab from modern server hardware. The server runs various virtual machines that include Windows Server and Linux Server operating systems. Various services are hosted on the server that include website hosting, video game server hosting, and a MariaDB database.