Cal Rhoads
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Merchandiser
Breakthru Beverage
Denver, Colorado
06.2023 - 05.2024
- Operated in a dynamic and fast-paced environment, servicing multiple stores and thousands of alcohol cases per day. My role demanded effective time management, attention to detail, and a commitment to ensuring optimal product visibility and sales.
- Demonstrated the ability to efficiently plan routes, allocate time effectively, and adeptly balance problem-solving while servicing multiple accounts per day.
- Answered customer questions regarding store merchandise, department information, and pricing.
Bar Manager
Tony's Rooftop Bar & Grill
Fort Collins, Colorado
05.2020 - 06.2023
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 20% improvement over prior onboarding process.
- Demonstrated adaptability and creative problem-solving in a fast-paced environment, leading to successful management of the bar.
- Received positive feedback for friendly demeanor, attention to detail, and efficient service. Increased sales by up to 35%.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server
Honolulu Poke Bar
Fort Collins, Colorado
01.2019 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Line Cook
Jax Fishhouse
Fort Collins, Colorado
01.2018 - 12.2018
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Grilled meats and seafood to customer specifications.
Education
Software Engineering -
Flatiron School
Denver, CO02.2024
Junior by Credits - Communication Studies -
Colorado State University
Fort Collins, CO05.2021
Skills
- Customer service expertise
- Team Leadership
- Liquor, beer, and wine knowledge
- Staff Training
- Customer Relationship Building
- Interpersonal Skills
- Health and safety
- Money Handling
- Time management abilities
- Attention to Detail
- Suggestive Selling
- Patience and Tolerance
References
- Trevor Kirby, (303) 532-7102
- Jimmy Katopodis, (970) 218-3517
- Dave Edwards, (970) 232-8802
Timeline
Merchandiser
Breakthru Beverage
06.2023 - 05.2024
Bar Manager
Tony's Rooftop Bar & Grill
05.2020 - 06.2023
Server
Honolulu Poke Bar
01.2019 - 08.2019
Line Cook
Jax Fishhouse
01.2018 - 12.2018
Software Engineering -
Flatiron School
Junior by Credits - Communication Studies -
Colorado State University