Cala Lott
Kenai,Alaska
Summary
Dedicated and passionate professional with variety of abilities and skills including but not limited to proficiency in typing, multi-tasking, telephone etiquette, dental administration and customer service. Ability in providing excellent service and creating a pleasant patient or guest experience. Committed to ensuring a smooth and efficient office or business operation and contributing to patient and guest satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dental Administrative Assistant
Denali Family Dentistry
Kenai, AK
06.2024 - 07.2024
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals including care-credit.
- Ensured that all necessary forms were completed accurately prior to being seated.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered and directed incoming calls using multi-line telephone system.
- Performed calls to insurance for verification and eligibility.
- Scheduled and confirmed appointments.
- Small amount of cross training for dental assisting and sterilization.
Dental Front Office Receptionist
Peninsula Pediatric Dentistry
Soldotna, AK
08.2020 - 05.2024
- Answered and managed incoming calls to schedule patient appointments, confirmed upcoming appointments, surgeries, return voicemails and handle all referrals and record requests
- Greeted patients, verified insurance and demographic information, updated patient charts with any changes to demographics or health history
- Handled multiple tasks within a fast-paced environment
- Operated dental office software and managed patient records
- Contacted insurance companies to verify patient eligibility, coverage, and aging claims information
- Received and processed payments for services performed, including cash and credit transactions
- Developed relationships with patients through positive interactions to create a kid-friendly atmosphere in the office
- Completed general administrative duties such as filing and scanning documents, entering data, faxing forms, and ordering supplies
- Volunteered for community events and school visits to educate the importance of dental hygiene
- Assisted with toy orders for recall patients and General Anesthesia patients
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, record releases
- Assisted with applying charges to ledgers for proper dental coding and procedures and billing insurance
- Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements
- First Aid/BLS/CPR CERTIFIED
Dental Administrative Assistant
Denali Family Dentistry
Kenai, AK
08.2018 - 03.2020
- Collaborated with dental assistants, hygienists, and other dental staff to ensure patient/staff satisfaction
- Assisted with applying charges to ledgers for proper dental coding and procedures and billing insurance
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- AHA - CPR/BLS Certified
- Receiving and recording medical history and patient records
- Maintaining professionalism, kindness and staff support
- Care Credit Certification
- Assisted in preparing treatment rooms between patient visits by cleaning equipment and furniture thoroughly, tossing hazards and restocking supplies
- Assisted with training new staff members on receptionist duties and responsibilities
- Verified insurance coverage for each patient prior to treatment or procedure appointments
- Managed daily operations of the dental office in an efficient manner
- Greeted patients warmly upon arrival and assisted them with check-in process
- Utilized computer software programs to enter, update, and maintain patient information accurately
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments for chain of offices
- Transmitted information or documents to doctor offices, pharmacies and patients through fax machine, email and telephone
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
Hair Salon Receptionist
Affinity Salon
Kenai, US
09.2016 - 08.2018
- Greet customers, answer calls, schedule appointments, inform customers of treatments, products and sales
- Routine cleaning, inventory, stocking, organization, training classes
- Efficiently handled all money transactions including accepting payment, issuing change or refunds when necessary
- Adhered to safety regulations while handling chemicals used in salons
- Assisted stylists with setting up stations prior to client arrival
- Developed strong relationships with clients by providing them with excellent customer service experience
- Maintained up-to-date knowledge of salon services, pricing and promotions
- Utilized POS system to process payments, book appointments, manage inventory levels and generate reports.
Stay At Home Mom
Home
Kenai, AK
10.2012 - 09.2016
- Blessed with two kids, less than a year apart and became full time, stay at home Mom until Marital Separation.
Licensed Nail Technician
Hey Good Lookin
US, US
09.2010 - 10.2012
- Opened and closed spa daily by following standard operating procedures
- Performed nail treatments, such as filing and buffing nails, applying cuticle oil, and cleaning and sanitizing tools
- Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection
- Sterilized and disinfected working areas and equipment to eliminate bacteria
- Scheduled, reserved, and booked appointments for clientele for nail and spa services
- Ordered salon supplies to restock inventory
- Performed nail and hand treatments, such as paraffin dips, hot stone massages, and callus removal
- Drained, cleaned and filled mineral tubs for guests after each use
- Educated clients on proper nail care techniques, product selection, and the benefits of regular treatments
- Promoted and sold nail care products
- Promoted additional services offered at the salon through word-of-mouth advertising
- Demonstrated excellent customer service skills by providing friendly, attentive, and professional care to clients
- Adhered to safety standards and sterilization protocols to ensure client safety
- Maintained a clean work environment by disinfecting treatment areas between appointments
- Adapted quickly to new procedures while maintaining high levels of professionalism.
Food Service Handler
Little Skimos Restaurant
Kenai, AK
07.2007 - 09.2010
- Assisted with receiving deliveries of food items and ensuring accuracy of order quantities
- Provided support for other staff members by helping them complete their job duties efficiently
- Demonstrated ability to read recipes accurately to prepare meals according to established guidelines
- Exhibited excellent customer service skills while interacting with guests
- Consistently followed safety protocols when preparing foods or operating machinery
- Efficiently managed multiple tasks simultaneously within a fast-paced environment
- Proficient in the use of kitchen equipment such as slicers, mixers, ovens, grills, and fryers
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor
- Delivered food orders to customers in a timely manner
- Managed customer inquiries, complaints, and requests
- Handled cashier duties, maintaining accuracy of currency received or exchanged
- Initiated meal preparation by chopping vegetables and preparing garnishes for dishes
- Distributed food to waiters and waitresses to serve to customers.
Education
Diploma -
Kenai Central High School
Kenai, AK05.2009
Skills
- Customer Service
- Dental Terminology
- CPR and BLS certification
- Typing Speed and Precision
- Telephone Etiquette
- Organizing & Multitasking
- Administrative Support
- Team Building
- Patient Scheduling
- Appointment Confirmation
- Insurance Verification
- Microsoft Office Proficiency
- Billing Procedures
- Excellent Communication
- Office Equipment Operation
- Problem-Solving
- Payment Processing
- Office Opening and Closing
- Data Entry
- Dental Staff Support
- HIPAA Compliance
Certification
First Aid/CPR/BLS Certified
References
- Alissa Musto, Lead Dental Assistant, Peninsula Pediatric Dentistry, (907) 398-0880
- Kelsey Daniel, Co-Manager, Denali Family Dentistry (907) 252-7427
- Laurie Boudreaux, Owner/Hairdresser, Affinity Salon & Day Spa, 907-252-1368
Timeline
Dental Administrative Assistant
Denali Family Dentistry
06.2024 - 07.2024
Dental Front Office Receptionist
Peninsula Pediatric Dentistry
08.2020 - 05.2024
Dental Administrative Assistant
Denali Family Dentistry
08.2018 - 03.2020
Hair Salon Receptionist
Affinity Salon
09.2016 - 08.2018
Stay At Home Mom
Home
10.2012 - 09.2016
Licensed Nail Technician
Hey Good Lookin
09.2010 - 10.2012
Food Service Handler
Little Skimos Restaurant
07.2007 - 09.2010
Diploma -
Kenai Central High School
First Aid/CPR/BLS Certified
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