Calab Long
Chicago,IL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
TJX Companies
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed and implemented successful staff incentive programs to motivate employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Store Manager
Starbucks
06.2021 - 08.2023
- Managed and lead multiple teams of individuals too achieve high level results
- Managed profit and loss portfolios
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Created inventory solutions and organization
- Hired and staffed multiple locations
- Increased sales and daily customer numbers
- Created effective schedules that managed labor cost while navigating stang issues.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift manager
Starbucks
06.2019 - 05.2021
- Managed and lead multiple teams of individuals too achieve high level results
- Managed prot and loss portfolios
- Created inventory solutions and organization
- Hired and staffed multiple locations
- Increased sales and daily customer numbers
- Created effective schedules that managed labor cost while navigating stang issues.
Barista
Starbucks
09.2019 - 06.2019
- Responsible for running shift, organizing effective place to maximize prot and customer interaction
- Handled daily inventory management, lead a team to high prot results
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Bedford North Lawrence High School
Bedford, IN05.2018
Skills
- Team Development
- POS Systems
- Store Merchandising
- Hourly Shift Management
- Retail Inventory Management
- Supply Ordering
- Payroll Management
- Risk Management
- Shift Scheduling
- Customer Service Management
- Loss Prevention
- Employee Training
- Performance Reviews
- Cash Management
- Word and Outlook experience
- Serve safe certified
Certification
- Licensed serve safe managment - 2019-2025
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Store Manager
TJX Companies
07.2023 - Current
Store Manager
Starbucks
06.2021 - 08.2023
Barista
Starbucks
09.2019 - 06.2019
Shift manager
Starbucks
06.2019 - 05.2021
High School Diploma -
Bedford North Lawrence High School
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