Calabria Stoddard
Simpsonville,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Transcom
01.2023 - Current
- Manage and engage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked for multiple campaigns
Customer Service Advisor
Concentrix
08.2022 - 12.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner regarding benefits and eligibility
- Helped a large volume of customers daily with a positive attitude and focus on customer satisfaction
- Maintained accurate and current customer account data
Stock Lead
American Eagle Outfitters, Inc
11.2017 - 10.2020
- Labeled and stocked incoming product
- Data entry of multiple product and inventory logs
- Designed storage layout for efficient inventory management
- Processed postseason transfers and handled damaged merchandise
- Used scanners and other tracking software for maximized efficiency
- Followed written and verbal instructions/ protocols for sales floor and stockroom
- Performed routine preventative and safety checks and notified appropriate contacts for potential hazards or mechanical issues
- Collaborated with cross-functional teams to achieve store sales goals and support promotional events.
- Assisted in annual physical inventory counts ensuring accuracy and compliance with company guidelines.
Hostess
Fatz Cafe
08.2015 - 11.2017
- Greeted and answered customer questions about hours, seating, and menu information.
- Provided friendly and warm presence throughout work environment
- Kept host stand tidy to reflect cleanliness and organization of restaurant to incoming guests
- Efficiently communicated with kitchen staff on special orders
- Calculated estimated wait times based on length of wait list, available tables and workload of staff and communicate clearly to customers with positive attitude
Sales Associate
Old Navy
06.2015 - 08.2015
- Greeted customers with positive attitude
- Kept sales floor and fitting rooms neat and clean
- Adhered to company initiatives and achieved goals
- Answered product questions with up-to-date knowledge of sales and promotions
Education
BA - Health Informatics
University of South Carolina
Spartanburg, SC12.2021
Skills
- Customer Service Excellence
- Attention to Detail
- Verbal and Written Communication
- Quality Control
- Teamwork and Collaboration
- Microsoft Office Programs
- Organization and Categorization
- Time Management
- Interpersonal
- Critical Thinking
- Staff Training
- Data Entry
- Self-Driven
Timeline
Customer Service Representative
Transcom
01.2023 - Current
Customer Service Advisor
Concentrix
08.2022 - 12.2022
Stock Lead
American Eagle Outfitters, Inc
11.2017 - 10.2020
Hostess
Fatz Cafe
08.2015 - 11.2017
Sales Associate
Old Navy
06.2015 - 08.2015
BA - Health Informatics
University of South Carolina
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