Caladie Robles
Escondido,United States
Summary
Dedicated and reliable professional with over 7 years of customer service and communication experience. Proven ability to handle & resolve issues efficiently, seeking to leverage strong interpersonal skills and a passion for justice in a career within the criminal justice field. Focused on maintaining peace, security and safety within correctional center, remaining calm and confident even in the most adverse, stressful working conditions, Known for going above and beyond to deliver exceptional service, consistently improving operational efficiency continuously seeking personal and professional growth as a Detention officer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Detention Officer
Core Civic/Otay Mesa Detention Center
10.2024 - Current
- Ensuring the safety and security of those in custody.
- Managing daily activities and maintaining discipline
- Enforcing rules and regulations.
- Assisting with booking, classification, and release processes for inmates.
- Regularly conducted security and sanitation checks.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
Administrative Liaison
Core Civic/Otay Mesa Detention Center
07.2024 - Current
- Maintained confidentiality and security of company records by following strict protocols for document storage and retrieval.
- Developed positive working relationships with both internal departments and external clients through professional communication skills.
- Responsible for providing proficient and effective administrative support to the organization.
- Maintained personal and medical files for staff access
- Compiling and updating company records
Debt Collector Agent
Conrad Companies/Escondido Bail Bonds
02.2022 - 11.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Call Center Representative
Snap-On
10.2021 - 02.2022
- Managed over 100 days per day for processing payments, technical support on company products, keeping knowledge of all products to conduct sales.
Call Center Representative
BMW Encinitas
08.2020 - 10.2021
- I answered calls for customers who were scheduling their vehicles for service in the service department in the dealership, I sent calls to designated departments when needed and offered support.
Sales Representative
Metro By T-Mobile
03.2018 - 07.2020
- Greeted and consulted with customers to understand their needs and suggest company products, responsible for providing accurate information and services to customers, meeting sales goals and keeping inventory ready
- Streamlined payment handling processes, reducing discrepancies by 15% and ensuring efficient client service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Associates - Criminal Justice
Palomar College
MA Certificate - Medical Assisting
Escondido adult school
12.2023
GED -
Escondido Adult School
05.2023
Skills
- Data Entry
- Bookkeeping
- Patience and Tolerance
- Emergency Response
- De-Escalation Techniques
- Security Procedures
- Record maintenance
- File keeping
- Money handling
- POS systems/ Windows
- Google /Outlook/ Word/ Excel
- Data analysis
- Time management
- Attention to detail
- Problem solving
- Stressful environment adaptability
Certification
CPR
Languages
Spanish
Native or Bilingual
Timeline
Detention Officer
Core Civic/Otay Mesa Detention Center
10.2024 - Current
Administrative Liaison
Core Civic/Otay Mesa Detention Center
07.2024 - Current
Debt Collector Agent
Conrad Companies/Escondido Bail Bonds
02.2022 - 11.2023
Call Center Representative
Snap-On
10.2021 - 02.2022
Call Center Representative
BMW Encinitas
08.2020 - 10.2021
Sales Representative
Metro By T-Mobile
03.2018 - 07.2020
MA Certificate - Medical Assisting
Escondido adult school
GED -
Escondido Adult School
CPR
Associates - Criminal Justice
Palomar College
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