Calah Gerrells
Littleton,CO
Summary
Proactive Claims Specialist and Receptionist with extensive experience in managing high-volume claims, enhancing customer satisfaction through empathetic communication, and resolving complex issues. Skilled in insurance policies, patient care coordination, and maintaining strict confidentiality. Bringing strong organizational skills, critical thinking, and a professional demeanor to drive positive outcomes.
Overview
5
5
years of professional experience
Work History
Claims Specialist/Receptionist
Rocky View Family Dental & Implant Center
08.2023 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both patients and the office.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Assistant Office Manager/Benefits Coordinator
Pacific Dental Services
04.2021 - 08.2023
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
Training Coordinator
Texas Roadhouse
09.2019 - 04.2021
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw employee hiring processes along with the management team.
Education
Associate of Arts - Fine Arts
Metropolitan State University of Denver
Denver, CO12-2027
High School Diploma -
Colorado Connections Academy
Englewood, CO05-2020
Skills
- Multitasking Abilities
- Problem-solving abilities
- Adaptability
- Claims
- Confidentiality
- Detail Oriented
- Professionalism
- Patient Care Coordination
Timeline
Claims Specialist/Receptionist
Rocky View Family Dental & Implant Center
08.2023 - Current
Assistant Office Manager/Benefits Coordinator
Pacific Dental Services
04.2021 - 08.2023
Training Coordinator
Texas Roadhouse
09.2019 - 04.2021
Associate of Arts - Fine Arts
Metropolitan State University of Denver
High School Diploma -
Colorado Connections Academy
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