Calai Romero
Denver,CO
Summary
Well-versed in high-end hospitality and service as VIP Cocktail Server. Experience includes comprehensive knowledge of mixology, superior customer service skills, and ability to provide an unforgettable guest experience. Strengths include multitasking under pressure, memorizing complex drink orders, maintaining clean and organized work environments, and fostering positive relationships with diverse clientele. Past roles have demonstrated consistent contribution to overall customer satisfaction and revenue growth through exceptional service delivery. I possess a strong ability to quickly and effectively learn new skills, even though my work experience may not be extensive.
Overview
3
3
years of professional experience
Work History
VIP Cocktail Server
The Sterling Aspen/ Chica Aspen/ The SnowLodge
Aspen, CO
12.2023 - 06.2024
- Conducted regular inventories of liquor bottles, glassware, napkins, and garnishes to prevent shortages during peak hours.
- Conducted training sessions for new employees, educating them on job-specific procedures within the lounge.
- Processed payments using a point-of-sale system while maintaining confidentiality of credit card information.
- Effectively communicated with team members to ensure smooth shift operations.
- Conducted frequent inventory checks to maintain optimal levels of liquor stock.
- Prompt and courteous responses to customer inquiries, providing exceptional customer service.
- Simultaneously managing multiple tables while upholding high-quality service.
VIP Cocktail Service Lead
Villa Denver
Denver, CO
05.2023 - 12.2023
- Ensured regulatory compliance and industry standard adherence.
- Provided guidance on company policies and procedures to resolve conflicts among employees.
- Provided coaching, mentorship, and training to enhance team members' job performance.
- Analyzed market trends and competitor activity to inform business strategy.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented successful strategies to manage risk.
- Coordinated task assignments based on associates' skill levels to optimize team productivity.
- Developed a customer service excellence program to enhance overall customer satisfaction.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, established priorities and goals.
- Prepared requested meeting agendas and documented meeting minutes.
- Demonstrated strong communication skills when interacting with customers and coworkers.
VIP Bottle Server
Whiskey Row
Denver, CO
01.2021 - 06.2023
- Accurately and promptly took customer orders.
- Remained knowledgeable regarding daily specials, the introduction of new menu items, and ongoing promotions.
- Recorded all shift transactions in accordance with legal and company regulations.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Efficiently responded to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Implemented upselling techniques to maximize revenue.
- Ensured proactive service through regular assessment of patrons' needs.
Education
High School Diploma -
Westminster High School
Westminster, CO04-2016
Skills
- Outstanding customer service
- Efficient time management
- Professional Appearance
- Service prioritization
- Sales prowess
- Customer Service
- Stress Tolerance
- Check payment processing
- Efficient service
- Conflict resolution abilities
- Problem-solving capabilities
- Payment Processing
- Sales strategy
- Cleaning and sanitization
- Client Communication
- Proofreading
- Contract Review
- Reception Management
- Document Scanning
- File Organization
- Office Management
References
References available upon request.
Timeline
VIP Cocktail Server
The Sterling Aspen/ Chica Aspen/ The SnowLodge
12.2023 - 06.2024
VIP Cocktail Service Lead
Villa Denver
05.2023 - 12.2023
VIP Bottle Server
Whiskey Row
01.2021 - 06.2023
High School Diploma -
Westminster High School
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