Calais Christensen
Noble,OK
Summary
Dynamic District Manager with a proven track record at Hop N Shop, driving revenue growth through strategic planning and exceptional leadership. Expert in operations management and team development, achieving a 400% increase in daily sales at a new location. Committed to fostering strong vendor relationships and enhancing customer satisfaction through effective communication.
Overview
19
19
years of professional experience
3
3
Certification
Work History
District Manager
Hop N Shop
Noble, OK
01.2024 - Current
- Oversaw daily operations to ensure compliance with corporate policies and standards
- Developed and implemented strategic plans to enhance store performance and customer satisfaction
- Mentored and trained management teams to improve leadership skills and operational efficiency
- Analyzed sales data to identify trends and drive inventory management decisions
- Collaborated with cross-functional teams to optimize supply chain processes and reduce costs
- Conducted regular performance evaluations to assess employee contributions and development needs
- Established key performance indicators to measure success across district locations
- Fostered strong relationships with vendors to negotiate favorable terms and improve product offerings
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Led adoption of new technology platforms to streamline reporting and inventory management.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Manager
Hop N Shop
Noble, OK
12.2023 - Current
- Oversaw opening and remodeling of new store location in Noble, and increased merchandise sales from $700 daily average to $2800 daily average within 1 year.
- Started doing all the tasks that I now do as district manager, but just for this location for the first couple of months.
Assistant Manager
Gas And Go
Lexington, OK
07.2018 - 09.2023
- Assisted in managing daily operations, ensuring compliance with safety and company policies.
- Trained new employees on customer service standards and operational procedures.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented efficient scheduling practices to optimize staff coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving workflow efficiency.
- Facilitated staff meetings to communicate updates and foster a collaborative environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Enhanced team productivity by streamlining operational processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Administrative Assistant II
Ok Dept Corrections
Lexington, OK
04.2008 - 06.2013
- Managed scheduling and coordination of inmate transfers and placement in DOC facilities.
- Assisted in processing and filing confidential documents accurately.
- Maintained office supplies inventory, ensuring availability and organization.
- Supported preparation of reports and presentations for departmental meetings.
- Provided training to new staff on administrative procedures and tools used in the office.
- Collaborated with team members to enhance service delivery within the department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
Administrative Assistant
Ok Dept of Health
Oklahoma City, OK
05.2007 - 05.2008
- Assisted in preparing reports and presentations for health initiatives and community outreach programs.
- Streamlined administrative processes by implementing efficient filing systems and document management practices.
- Created an interactive map of Oklahoma EMS services using GIS software.
- Coordinated with other departments with the OK Dept of Health to assist them with using the same GIS methods I had successfully used in the EMS department
- Provided support in data entry and maintenance of health records, ensuring accuracy and confidentiality.
Education
No Degree - Social Psychology
Ok CCC
Oklahoma City, OKNo Degree - General Studies
CSU STANISLAUS
Turlock, CAHigh School Diploma -
Riverbank High School
Riverbank, CA05.2002
Skills
Leadership skills
Recruiting and hiring
Strategic planning
Customer service
Training and coaching
Attention to detail
Goal setting and performance metrics
Operations management
Sales management
Customer relations
Staff development
Team development
Financial management
Multi-unit management
Action plans
Decision-making
Team building practices
Interpersonal communication
Operations improvements
Employee scheduling
Team leadership
Staff management
Conflict management
Sales reporting
Leadership development
Budget management
Policies and procedures
Workforce development
Data analytics
Staff recruiting
Business administration
Business development
Staff supervision
Business and operations analysis
Revenue generation
Operations oversight
Human resource management
Operational oversight
Report preparation
Projections development
Staffing oversight
Policy enforcement
Compliance monitoring
Territory management
Sales orientation
Sales forecasts
Client relationship building
Marketing campaigns
Performance oversight
Project planning
Productivity improvements
Negotiation
Group presentations
Budget preparation
Budget administration
Technology proficiency
Financial oversight
Contract management
Commercial awareness
Profitability optimization
Vendor management
Project management
Information analysis
Consulting
Guidelines development
Team building
District expansion
Operational improvement
Tactical business planning
District growth management
Budgeting skills
Infrastructure expansion
Time management
Performance evaluations
Relationship building
Change management
Positive attitude
Teamwork
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Computer skills
Organizational skills
Team collaboration
Active listening
Certification
ABLE Alcohol Sales Training and License
We Card Tobacco Sales Training Certificate
OCC Fuel Storage Training Completion
Languages
American Sign Language
Elementary
Spanish
Elementary
Timeline
District Manager
Hop N Shop
01.2024 - Current
Manager
Hop N Shop
12.2023 - Current
Assistant Manager
Gas And Go
07.2018 - 09.2023
Administrative Assistant II
Ok Dept Corrections
04.2008 - 06.2013
Administrative Assistant
Ok Dept of Health
05.2007 - 05.2008
No Degree - Social Psychology
Ok CCC
No Degree - General Studies
CSU STANISLAUS
High School Diploma -
Riverbank High School