Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tashon McClendon

Fort Gaines,GA

Summary

Dedicated postal professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Post Master position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Officer-In-Charge eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of standard operating procedures and postal operations. Motivated to learn, grow and excel in the postal industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Postmaster position. Ready to help team achieve company goals. Experienced sales and service distribution associate with over 5 years of experience in postal operations. Excellent reputation for resolving problems and improving customer satisfaction. Organized Officer-In-Charge looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates.

Overview

6
6
years of professional experience

Work History

Officer-in-Charge

United States Post Office
Georgetown, GA
12.2016 - Current
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Science - Forensic Science

ICDC College
Los Angeles, CA
05.2006

Skills

  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Strong Analytical and Problem-Solving Skills
  • Credit Card Payment Processing
  • Time Management
  • Answering Customer Questions
  • Cash Register Operations
  • PCI (Payment Card Industry)
  • Policy Compliance
  • Mail Confidentiality
  • Distributing Mail
  • Postal Regulations
  • Operational Policies Knowledge
  • Postal Services Knowledge
  • Transactions Oversight
  • Post Office Operations
  • Store Operations
  • Critical Thinking
  • Analytical Approach

Accomplishments

  • Supervised team of 4 staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Processed and sorted average of 1,000 pieces of mail per day.
  • Trained 5 new postal carriers.
  • Increased operational efficiency through improved training.
  • Delivered mail to 1,700 customers daily.

Timeline

Officer-in-Charge

United States Post Office
12.2016 - Current

Associate of Science - Forensic Science

ICDC College

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Tashon McClendon