Calandra Freeman
Fort Lauderdale,FL
Summary
Accomplished professional with a proven track record in customer service and safe driving practices, notably with Lyft and Uber. Leveraged time management and problem-solving skills to enhance client satisfaction and operational efficiency. Demonstrated reliability and a clean driving record, contributing to a loyal clientele base and exceeding Avis/Budget Group sales targets. A hardworking employee who is enthusiastic about learning different fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Driver
Lyft
01.2024 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle's interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Car Rental Agent
Avis/Budget Group
08.2022 - 01.2024
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Developed loyal clientele base through consistent follow-up and personalized service offerings.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
Cashier
101 Liquor Store
04.2018 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers locate items, and complete purchases
- Restocked and organized merchandise in front counter.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Car Rental Agent
Thrifty Car Rental
Pompano, FL
05.2012 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
GED -
Y-Chance Alternative School
Fort Lauderdale, FL06.1997
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
Timeline
Driver
Lyft
01.2024 - Current
Car Rental Agent
Avis/Budget Group
08.2022 - 01.2024
Cashier
101 Liquor Store
04.2018 - 08.2022
Car Rental Agent
Thrifty Car Rental
05.2012 - 04.2018
GED -
Y-Chance Alternative School
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