Calandra Cruel
Patient Access Specialist
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Patient Access Specialist
Prisma Health Richland
Columbia, SC
04.2023 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Guest Advocate
Target
Columbia, SC
11.2021 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
Test Center Administrator
Prometric
Columbia, SC
02.2023 - 04.2023
- Assisted students with test scheduling and materials.
- Monitored test security and enforced rules.
- Coordinated standardized and individual exams, site organization and scheduling.
- Demonstrated thorough knowledge of testing procedures and policies
- Maintained confidentiality of test results.
Owner/House Cleaner
Calandra Cruel
Columbia, SC
10.2015 - 03.2023
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Home Heaith Aide
Private Duty In-Home Care
Columbia, SC
08.2019 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Trained new staff members on best practices for home health care.
- Scheduled and coordinated medical appointments.
Education
Public Health
American Public University System
Charles Town, WV 09.2015 - 01.2017
Registered Medical Assistant
Southeastern Institute - Charlotte
Charlotte, NC 01.2010 - 11.2010
Prenursing Studies
Midlands Technical College
West Columbia, SC 08.2018 - 05.2021
Skills
Insurance billing
Insurance Verification
Patient interviewing
Patient Registration
Payment collection
Medical terminology
Till counting
Interpreting physician orders
Chart pulling
Data Entry
MS Office
Epic
Timeline
Patient Access Specialist
Prisma Health Richland
04.2023 - Current
Test Center Administrator
Prometric
02.2023 - 04.2023
Guest Advocate
Target
11.2021 - 05.2023
Home Heaith Aide
Private Duty In-Home Care
08.2019 - Current
Prenursing Studies
Midlands Technical College
08.2018 - 05.2021
Owner/House Cleaner
Calandra Cruel
10.2015 - 03.2023
Public Health
American Public University System
09.2015 - 01.2017
Registered Medical Assistant
Southeastern Institute - Charlotte
01.2010 - 11.2010