Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
CustomerServiceRepresentative
Calandra Hulitt

Calandra Hulitt

Administrative Coordinator
Chicago,IL

Summary

Accomplished professional with a proven track record at Bethel New Life Home And Services, enhancing security and customer satisfaction through strategic planning and effective communication. Skilled in office management and client relations, successfully improved operational efficiency by 30%. Expert in cross-functional collaboration and conflict management, adept at fostering a safe and welcoming environment for all.

Overview

33
33
years of professional experience

Work History

Security Officer, and Event Assistant.

Bethel New Life Home And Services
02.2021 - 11.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Directed team to set up and keep banquet space clean and presentable for guests.
  • Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
  • Developed integrated event strategies and conducted on-site events management and follow-up after events.
  • Organized facilities preparation, refreshments and entertainment for gatherings with as many as Number guests.
  • Increased attendee engagement by assisting in the creation of interactive activities and presentations.
  • Gained valuable insights into audience preferences through post-event surveys, enabling improvements for future events.
  • Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
  • Monitored and evaluated event operations to confirm continual compliance with regulations.
  • Collaborated with vendors to secure necessary event services and supplies.
  • Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.

Office Coordinator

Spins LLC.
01.2021 - 08.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.

Barista

Dark Matter Coffee
03.2020 - 01.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Customer Service Representative

Black Box Enterprise.
02.1995 - 06.1997
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided primary customer support to internal and external customers.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Telemarketer

Salesforce
09.1994 - 06.1996
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Completed daily and weekly sales reporting using assigned tools.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Qualified leads and set up customer appointments for outside sales team.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Followed up with customers to solicit further sales.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Asked pertinent questions to understand customer requirements.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Called prospective customers in designated market area to qualify leads.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
  • Recorded contact information of customers and potential customers in internal database.
  • Developed customized scripts for specific client needs, resulting in higher conversion rates.
  • Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Conducted market research surveys over the phone, gathering valuable feedback for product development purposes.
  • Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
  • Recorded and updated customer information in online systems.
  • Collaborated with other team members to achieve monthly sales targets consistently.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Overcame objections using friendly, persuasive strategies.
  • Conducted database research to identify potential leads and determine contact information.
  • Utilized sales techniques to build customer interest and close sales.

Cashier/sandwich Maker.

Checkers Restaurant
04.1991 - 12.1992
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
  • Streamlined sandwich assembly process for increased efficiency and improved service times.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and building rapport with patrons.

Security Officer

Security Innovation
01.1995 - 11.1996
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.

Education

Associate Of Arts And Sciences - Business Administration And Management

Harold Washington College
Chicago, IL

G.E.D - General Studies

Cook County Pace Program.
Chicago, IL
08.2002

Skills

  • Schedule Coordination
  • Office Administration
  • Office Management
  • Customer Service
  • Administrative Support
  • Client Relations
  • Project Coordination
  • Technical Support
  • Staff Management
  • Strategic Planning
  • Client Relationship Management
  • Inventory Coordination
  • Inventory Auditing
  • Process Optimization
  • Document Management
  • Report reconciliation
  • Mail handling
  • Vendor Relations
  • Office Equipment Maintenance
  • Meeting planning
  • Business Administration
  • Correspondence Management
  • Maintenance Scheduling
  • Performance Improvement
  • Supply Replenishment
  • Business Management
  • Process Improvement
  • Contract coordination
  • Meeting Organization
  • Vendor Management
  • Space Planning
  • Project Management
  • Clear oral/written communication
  • Cross-Functional Collaboration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Scheduling and calendar management
  • Organizational Skills
  • Training and coaching
  • Documentation expertise
  • Database Administration
  • Event Coordination
  • Clerical Support
  • Inventory Control
  • Documentation and control
  • Relationship Building
  • Employee Training
  • Conflict Management
  • Staff Training
  • Workflow Optimization
  • Employee Supervision
  • Team Bonding
  • Workforce Management
  • Human Resources
  • Supply Management
  • DBMS
  • Compliance Monitoring

Affiliations

1) Alumni /volunteer at salt -N-Light coalition ,2) Ambassador/Volunteer at the Illinois prison program.3)Chicago Torture center volunteer, 4) Alumni at Above-N- Beyond center, 5) One Million Degrees Scholar.

  • Toastmasters
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Girls who code.

Timeline

Security Officer, and Event Assistant.

Bethel New Life Home And Services
02.2021 - 11.2022

Office Coordinator

Spins LLC.
01.2021 - 08.2024

Barista

Dark Matter Coffee
03.2020 - 01.2021

Customer Service Representative

Black Box Enterprise.
02.1995 - 06.1997

Security Officer

Security Innovation
01.1995 - 11.1996

Telemarketer

Salesforce
09.1994 - 06.1996

Cashier/sandwich Maker.

Checkers Restaurant
04.1991 - 12.1992

Associate Of Arts And Sciences - Business Administration And Management

Harold Washington College

G.E.D - General Studies

Cook County Pace Program.

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Calandra HulittAdministrative Coordinator