Calandra Jackson
Senatobia,Ms
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Zaxby’s
Senatobia, MS
08.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Online Personal Shopper
Walmart
Oxford, MS
02.2022 - 07.2023
- Worked with customer services for 1 year and 6 months
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Cashier
Ross Dress for Less
Oxford Ms
08.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Trainee
Zaxby’s
Senatobia, MS
09.2018 - 07.2021
- Experienced with being a trainee to train new employees
- Teach other employees about how to operate the systems
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Associates of Arts -
Northwest Mississippi Community College
Bachelors Degree in Business Administration - Management
The University of Mississippi
High School Diploma -
Senatobia High School
Senatobia, MS05.2019
Skills
- Communicating skills
- Negotiation skills
- Leadership skills
- Training skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Management
- Employee Scheduling
Leadership Experience
RecruitmentStudent Recruiter, Northwest Mississippi Community College, Senatobia, Ms, Led school tours to enhance school admissions, Promoting events, Assisted with high school recruitment
Timeline
Assistant Manager
Zaxby’s
08.2023 - Current
Online Personal Shopper
Walmart
02.2022 - 07.2023
Cashier
Ross Dress for Less
08.2021 - 02.2022
Trainee
Zaxby’s
09.2018 - 07.2021
Associates of Arts -
Northwest Mississippi Community College
Bachelors Degree in Business Administration - Management
The University of Mississippi
High School Diploma -
Senatobia High School