Calandra Littlejohn
Gaffney,SC
Overview
23
23
years of professional experience
Work History
General Manager of Food Service
Kentucky Fried Chicken
Spartanburg, SC
03.2020 - 02.2024
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
Team Leader
Magna Seating
Duncan, SC
07.2017 - 01.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Production Manager
DHL Supply Chain
Greer, SC
08.2012 - 06.2017
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Developed performance metrics to track progress against established goals.
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Resolved conflicts among personnel within the department when necessary.
- Scheduled staff work assignments, rotations and overtime.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
Manager
McDonald's
Union, SC
06.2008 - 07.2012
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Quality Control Inspector
Sonoco
Spartanburg, SC
11.2000 - 04.2008
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Performed first article inspection on incoming raw materials.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Assisted engineering department with design verification tests as needed.
- Tested finished goods prior to shipment according to established protocols.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
Education
MBA - Medical Assisting
South College - Asheville
Asheville, NC09-2018
Cosmetology
Kenneth Shuler School of Cosmetology And Hair Design
Spartanburg, SC09-2007
High School Diploma -
Union High School
Union SC06-1996
Skills
- Sales Growth
- Menu development
- Cost Control
- Creativity and Innovation
- Marketing and Promotions
- Operations Management
Timeline
General Manager of Food Service
Kentucky Fried Chicken
03.2020 - 02.2024
Team Leader
Magna Seating
07.2017 - 01.2020
Production Manager
DHL Supply Chain
08.2012 - 06.2017
Manager
McDonald's
06.2008 - 07.2012
Quality Control Inspector
Sonoco
11.2000 - 04.2008
MBA - Medical Assisting
South College - Asheville
Cosmetology
Kenneth Shuler School of Cosmetology And Hair Design
High School Diploma -
Union High School
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