Calandra Murphy-Smith
129 Buckskin Dr. Pollocksville,,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Mental Health Care Coordinator
Brynn Marr Hospital
07.2023 - Current
- Coordinated care plans for diverse populations to enhance mental health outcomes.
- Facilitated communication between clients, families, and interdisciplinary teams to ensure comprehensive support.
- Developed and implemented evidence-based interventions tailored to individual client needs.
- Monitored client progress and adjusted treatment plans based on feedback and assessments.
- Provided training and mentorship to junior staff on best practices in mental health care coordination.
- Streamlined referral processes to improve access to mental health services for clients.
- Conducted regular case reviews to ensure adherence to regulatory standards and quality of care.
- Increased community awareness of available mental health resources through outreach events and presentations.
- Participated in ongoing professional development opportunities relevant to the field of mental health care coordination, staying current on industry best practices and research findings.
- Improved patient outcomes by developing and implementing comprehensive mental health care plans.
Mental Health Technician
Brynn Marr Hospital
12.2022 - 07.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Attended therapeutic educational group meetings and supported patients with guidance from RN or medical professional.
Advisory Consultant/Team Leader
Concentrix
08.2014 - 01.2023
- Provide insurance verification for students for North Carolina Universities. Worked with providing continued professional services to complete the enrollment process in a timely manner.
- Applied techniques to analyze requirements, system capabilities and workflows.
- Participated in training and managing new hires to bring new team members up to speed.
- Identified key objectives to re-establish long term plans to meet goals.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Assisted ownership in business exit strategies for business transition and new business acquisition.
- Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Peer Support Specialist
Ariel Community Care, LLC
02.2020 - 07.2021
- Maintained strict data confidentiality and privacy on information related to individuals.
- Helped individuals overcome harmful drug and alcohol addictions.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Interacted with family members of individuals and shared information regarding available community support services.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Transported individuals safely to support meetings and medical appointments.
- Encouraged development of relevant skills to help overcome specific concerns.
Qualified Mental Health Associate
Stevens Health Care & Rehab Center
10.2017 - 12.2019
- Tracked client movement on and off unit by documenting times and destinations.
- Documented patient interactions in compliance with HIPAA requirements.
- Verified patient health history and contact information for chart accuracy.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Identified and addressed individual mental health challenges to support patients.
Correctional Sergeant
North Carolina Department of Corrections
02.2003 - 08.2014
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Supervised visitation and checked visitors for proper identification and contraband.
- Communicated information regarding security, safety and operations through chain of command.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Searched building and grounds, living quarters and work areas for contraband.
Soldier
United States Army
11.1998 - 02.2003
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Displayed leadership in accomplishing assignments and learning new skills.
- Developed expertise in small arms use, care and accountability.
- Provided tactical and technical guidance to facilitate unit duties.
- Maintained accurate, updated files on civilian and military personnel in battalion.
Range Control
Northrop Grumman
03.2001 - 10.2002
- Managed training in regards to staff development, change management and technical operations and controls.
- Mitigated risks by leading and auditing international subsidiaries and operational processes.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
- Led valuation, due diligence and contracting as part of acquisition process.
Education
Bachelor of Science - Business Administration And Management
Post University
Waterbury, CTContinuing Education -
Craven Community College
New Bern, NCHigh School Diploma -
Jones Senior High School
Trenton, NC06.1993
Skills
- Analytical Thinking
- Performance Assessments
- Goal Setting
- Requirements Gathering
- Strategic Planning
- Strategic Development
- Training and Mentoring
- Solution Implementation
- Experience in Leadership
- Critical Thinking
Education and Training
other,other
Accomplishments
Worked in mental health to help encouragement
Timeline
Mental Health Care Coordinator
Brynn Marr Hospital
07.2023 - Current
Mental Health Technician
Brynn Marr Hospital
12.2022 - 07.2023
Peer Support Specialist
Ariel Community Care, LLC
02.2020 - 07.2021
Qualified Mental Health Associate
Stevens Health Care & Rehab Center
10.2017 - 12.2019
Advisory Consultant/Team Leader
Concentrix
08.2014 - 01.2023
Correctional Sergeant
North Carolina Department of Corrections
02.2003 - 08.2014
Range Control
Northrop Grumman
03.2001 - 10.2002
Soldier
United States Army
11.1998 - 02.2003
Continuing Education -
Craven Community College
High School Diploma -
Jones Senior High School
Bachelor of Science - Business Administration And Management
Post University