Calandria Grayer
Denham Springs,LA
Summary
Dynamic Mass Tort Specialist at Dudley DeBosier Injury Lawyers with expertise in data analysis and operational efficiency. Proven track record in enhancing team performance and problem-solving. Skilled in task prioritization and fostering collaboration, driving strategic initiatives that improve outcomes and streamline processes. Committed to delivering quality results in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mass Tort Specialist
Dudley DeBosier Injury Lawyers
07.2022 - Current
- Supported project management by coordinating schedules and resources.
- Assisted in data collection and analysis for business strategy development.
- Contributed to team meetings by providing insights and feedback on processes.
- Learned company software systems to improve task efficiency and accuracy.
- Maintained organized documentation to support strategic initiatives and reporting.
- Adapted quickly to new tasks, demonstrating flexibility in a dynamic environment.
- Engaged in continuous learning through training sessions and workshops.
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Patient Access Representative
Ochsner Medical Center
10.2016 - 07.2022
- Managed patient check-in processes, ensuring accurate data collection and verification.
- Coordinated insurance eligibility checks, enhancing patient experience and reducing billing discrepancies.
- Trained new staff on patient access protocols and system navigation, improving team efficiency.
- Implemented process improvements that streamlined appointment scheduling for increased patient satisfaction.
- Collaborated with clinical teams to resolve patient inquiries, fostering effective communication across departments.
- Led initiatives to improve patient registration accuracy, resulting in enhanced operational performance and reduced wait times.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Customer Service Representative
Direct General Insurance Agency
07.2006 - 07.2013
- Assisted customers with policy inquiries and claims processing using internal systems.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions in CRM software.
- Provided training to new team members on procedures and service protocols.
- Improved customer satisfaction by implementing feedback mechanisms for continuous service enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Nursing
Southern University And A&M College
Baton Rouge, LAHigh School Diploma -
Baker Highschool
Baker05-2003
Skills
- Mass tort litigation
- Data analysis
- Operational efficiency
- Expert problem solving
- Task prioritization
- Team building
Certification
- HIPPA Certification
Timeline
Mass Tort Specialist
Dudley DeBosier Injury Lawyers
07.2022 - Current
Patient Access Representative
Ochsner Medical Center
10.2016 - 07.2022
Customer Service Representative
Direct General Insurance Agency
07.2006 - 07.2013
No Degree - Nursing
Southern University And A&M College
High School Diploma -
Baker Highschool