Summary
Overview
Work History
Education
Skills
Timeline
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Calay Johnson

Dallas,TX

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

3
3
years of professional experience

Work History

Package Handler

FedEx
09.2024 - Current
  • Sorted packages by destination to ensure efficient processing and timely delivery.
  • Operated material handling equipment, adhering to safety protocols for optimal performance.
  • Loaded and unloaded freight from trucks, maintaining accuracy in inventory management.
  • Collaborated with team members to streamline package handling processes and reduce delays.
  • Assisted in training new employees on standard operating procedures and safety guidelines.
  • Maintained cleanliness and organization of work area to promote a safe working environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Cashier

Wingstop
07.2024 - 09.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of workstations to enhance customer experience.
  • Assisted customers with menu selections and provided information on promotions.
  • Collaborated with team members to ensure timely service during peak hours.
  • Handled cash, credit, and debit transactions accurately while minimizing errors.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Sandwich Artist

SUBWAY®Restaurants
11.2023 - 06.2024
  • Prepared high-quality sandwiches following standardized recipes and customer preferences.
  • Maintained cleanliness and organization of work area to ensure compliance with health regulations.
  • Assisted customers in selecting menu items, providing excellent service to enhance customer satisfaction.
  • Operated cash register accurately, handling transactions efficiently while balancing cash drawer at shift end.
  • Stocked ingredients and supplies regularly, ensuring freshness and availability for daily operations.
  • Trained new employees on sandwich preparation techniques and customer service standards effectively.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and served hot and cold sandwiches based on customer preferences.

Sales Associate

Forever 21
07.2023 - 11.2023
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained visual merchandising standards to promote brand image and drive sales.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals and improve store performance.
  • Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
  • Conducted inventory checks to ensure stock levels met customer demand and optimized product availability.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier

Macy's
01.2023 - 06.2023
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
  • Supported inventory management by restocking supplies as needed throughout shifts.
  • Trained new staff on operational procedures and customer service standards effectively.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Duncanville Highschool
Duncanville, TX

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Packaging
  • Adaptable to change
  • Loading and unloading
  • Customer service
  • Money handling
  • Reliability and punctuality

Timeline

Package Handler

FedEx
09.2024 - Current

Cashier

Wingstop
07.2024 - 09.2024

Sandwich Artist

SUBWAY®Restaurants
11.2023 - 06.2024

Sales Associate

Forever 21
07.2023 - 11.2023

Cashier

Macy's
01.2023 - 06.2023

Duncanville Highschool

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Calay Johnson