Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Calderon Griffiths

Newark,NJ

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Technician

HGI Solutions LLC
Yonkers, NY
08.2020 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems identifying their needs promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Delivered products to customer locations on time.
  • Led installation and upgrade provisioning for cabling and data transmission services projects.
  • Prepared source data by compiling necessary documents, files and information at start of each new project.
  • Conducted planning, installation and testing for p.o.s, phone, wireless and network systems rollout.
  • Implemented strategies for collecting, organizing, analyzing, interpreting, verifying, validating and reporting data accurately.
  • Ensured compliance with applicable laws and regulations regarding privacy protection when handling sensitive information.

Account Manager

AlticeUSA
Bronx, NY
01.2019 - 03.2020
  • Develop and maintain long-term relationships with customer accounts
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Analyzed client data and identified opportunities for growth.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Provided training and guidance to new Account Managers.

Shift Manager

White Castle System Inc
Bronx, NY
09.2013 - 01.2019
  • Assigning team members with tasks to be completed each shift.
  • Setting performance goals for team members and work with team members to ensure all goals are met.
  • Analyze employee profermance and prepare written performance evalutions.
  • Properly resolving customer and employee complaints as they arise without the direction of management.
  • Managing multiple locations as well as staff members.
  • Reporting to the assistant or general manager and meeting with management to review goals and upcoming promotions.
  • Maintaining a work environment that meets company, state and federal safety and employment guidelines.

Education

GED -

TCI College of Technology
Manhattan, NY
01-2013

High School Diploma -

Ardenne High School
Kingston, JA
06-2008

Skills

  • Database Maintenance
  • Customer Service
  • Meticulous Attention to Detail
  • Microsoft Excel
  • Spreadsheet Management
  • Machine Learning

Languages

Dutch
Limited

Certification

  • Arial Lift Certification - OSHA Certified : October 2022-2025
  • Scissor Lift Certification - OSHA Certified : October 2022-2025
  • Driver's License - Class D

References

References available upon request.

Timeline

Data Technician

HGI Solutions LLC
08.2020 - Current

Account Manager

AlticeUSA
01.2019 - 03.2020

Shift Manager

White Castle System Inc
09.2013 - 01.2019

GED -

TCI College of Technology

High School Diploma -

Ardenne High School

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Calderon Griffiths