Sage X3
Cale Dufour
Operations Manager
Calhoun,GA
Summary
Forward-thinking leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Operations Manager
Buske
Cartersville, GA
12.2022 - 09.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices in accordance with industry standards.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow and introduced new methods, practices, and systems to reduce turnaround time, including FIFO and FEFO protocols, as well as warehouse profiling by product.
- Supervised operations staff and kept employees compliant with company policies and procedures. Directed initiatives and incentive programs to improve work environment and company culture.
- Developed systems and procedures to improve operational quality and team efficiency. Responsible for developing site-wide SOPs. Increased profit by streamlining operations. Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Analyzed and reported on key performance metrics to senior management .
- Assisted in recruiting, hiring, training and guidance of team members to maintain high productivity and performance metrics. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness, including GEMBA walks, PIPs and 9-Box employee reviews, together with monthly supervisor one-on-one meetings, and miscellaneous leadership training. Mitigated business risks by working closely with staff members and assessing performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths. Trained new employees on proper protocols and customer service standards. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Used hand-held scanners and physical logs to accurately track item movements.
- Interacted well with customers to build connections and nurture relationships.
Operations Lead
Polyventive
Dalton, GA
11.2020 - 12.2022
- Managed C&M production, inventory, procurement, tank wash, tote wash, waste water treatment facility, and rail spur for CSX. Oversaw warehouse staff and maintained efficiency in fast-paced environment. Assisted with the design, implementation and assessment of system maintenance, billing, cost efficiency and CRM measures within C&M environment.
- Analyzed department metrics and performance and reported findings to management.
- Planned operations and activities, and led projects. Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices. Oversaw problem resolution to address barriers to operational efficiency.
- Recruited and implemented training of new employees. Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management. Managed and allocated staff and material resources to meet production goals. Assisted in developing and compiling training materials for new employees and tracked skills development. Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted in creating programs and circulating internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations. Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed internal operational standards and productivity targets. Tracked company equipment, tools and technology to manage inventory. Conducted root cause analysis in deficient areas to identify and resolve issues. Encouraged and promoted ideas aligned to business needs and benefits.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy. Ensured quality control adherence and monitored production efforts. Collaborated with manufacturing and supply chain management.
Warehouse Lead
Polyventive
Calhoun, GA
02.2015 - 11.2020
- Followed verbal and written instructions to properly move and ship products. Oversaw daily operations and shipping and handling processes on the floor. Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed resource allocation and scheduling of employees. Trained employees on equipment operation and safety protocols.
- Recorded information, shortages and discrepancies to keep records current and accurate with latest data to prevent errors in inventory.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments. Evaluated incoming shipments for quality issues. Prevented load shifting or damage by using bracing and strapping techniques. Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety. Acted as liaison between company departments and warehouse teams.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Created and enforced detailed organization processes to increase quality and service standards.
- Performed inventories. Double checked records, daily reports and inventory transactions to identify and correct variances.
- Kept corporate departments and customers updated on critical shipments.
Education
High School Diploma -
Calhoun High School
Calhoun, GA 08.2003 - 05.2007
No Degree - Business Administration
Georgia Highlands College
Rome, GA 05.2001 -
Skills
Motivational attitude
Business negotiation knowledge
Logistics expertise
Understanding of financial performance
Acknowledgment of customer needs
First Aid/CPR
Multitasking Abilities
Good Telephone Etiquette
Teamwork and Collaboration
Teambuilding
Written Communication
Problem-Solving
Flexible and Adaptable
Planning and Coordination
Data Entry
PPE Compliance
Software
Excel
Word
Quickbooks
Certification
Dangerous Goods Training
Timeline
Operations Manager
Buske
12.2022 - 09.2023
Dangerous Goods Training
07-2022
Operations Lead
Polyventive
11.2020 - 12.2022
Warehouse Lead
Polyventive
02.2015 - 11.2020
High School Diploma -
Calhoun High School
08.2003 - 05.2007
No Degree - Business Administration
Georgia Highlands College
05.2001 -