Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Calea Lewis

Norfolk,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Hostess

Texas Roadhouse
06.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server

Olive Garden
05.2022 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Library Clerk

Old Dominion University
09.2022 - 05.2023
  • Enforced university and housing policies and procedures.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Assisted patrons with printing and copying according to personalized requirements.

Cashier

Tropical Smoothie Cafe
05.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Science - Dental Hygiene

Old Dominion University
Norfolk, VA
05.2025

Skills

  • Customer Service
  • Communication
  • Administrative Skills & Proficiency
  • Problem-Solving
  • Team Collaboration
  • Front Desk Operations
  • Adherence to University Policies
  • Cash Handling
  • Decision-Making
  • Multitasking Abilities

Languages

English
Full Professional

Timeline

Hostess

Texas Roadhouse
06.2023 - Current

Library Clerk

Old Dominion University
09.2022 - 05.2023

Server

Olive Garden
05.2022 - 06.2023

Cashier

Tropical Smoothie Cafe
05.2020 - 05.2021

Bachelor of Science - Dental Hygiene

Old Dominion University

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Calea Lewis