Calea Robinson
Hattiesburg,MS
Summary
Experienced Property Manager with a decade of expertise overseeing multi-family properties and ensuring exceptional resident satisfaction. Proficient in managing all aspects of property operations, including tenant relations, maintenance coordination, and financial management. Adept at leveraging advanced property management systems such as Yardi to streamline operations, optimize financial performance, and maintain regulatory compliance. Skilled in budget management, marketing strategies, and conflict resolution, consistently achieving 0% vacancy rates and high resident retention. A strategic leader with a proven track record of enhancing property value through effective team leadership, vendor negotiations, and preventive maintenance programs. Committed to creating a safe, well-maintained, and thriving community for all residents.
Overview
10
10
years of professional experience
Work History
Site Property Manager
J&A Properties
Hattiesburg, MS
10.2020 - Current
- Manage three properties within a 45-minute radius, overseeing all tenant interactions and ensuring high levels of resident satisfaction.
- Collaborate with HUD, RD, and Tax Credit programs to ensure compliance, optimize financial benefits, and maintain regulatory standards.
- Coordinate with contractors for routine and emergency maintenance, ensuring timely and high-quality completion of all work orders.
- Develop and manage comprehensive annual budgets for each property, implementing strategic cost-saving measures while maintaining superior service standards.
- Achieve and maintain a 0% vacancy rate by creating and executing innovative marketing and leasing strategies to ensure full occupancy.
- Handle all aspects of the eviction process, from issuing initial notices to managing court proceedings, ensuring compliance with legal requirements and minimizing financial impact.
- Conduct thorough apartment inspections regularly to ensure adherence to property standards and promptly address any maintenance issues.
- Collaborate with ODCC to manage and resolve out-of-ordinary work orders, ensuring efficient and effective solutions for unique maintenance challenges.
- Process payroll accurately and on time for property staff, ensuring all employees are compensated correctly.
- Cultivate positive relationships with tenants, addressing concerns and resolving issues promptly to maintain a harmonious living environment.
- Monitor and analyze property performance metrics, using data-driven insights to inform strategic decisions and enhance operational efficiency.
- Implement preventive maintenance programs to extend the lifespan of property assets and reduce long-term maintenance costs.
Community Site Manager
HighPointe Apartments Homes
Brandon, MS
01.2015 - 10.2020
- Spearheaded daily operations for two apartment complexes, ensuring seamless functionality and resident satisfaction through proactive management and efficient resource allocation. Oversaw the leasing department and maintenance crew, ensuring high performance and effective collaboration.
- Directed a team of maintenance and administrative staff, fostering a collaborative and efficient work environment that resulted in a 15% increase in productivity. Evaluated work order tickets to ensure timely and satisfactory resolution of maintenance issues.
- Managed annual budgets exceeding $2 million, implementing cost-saving measures that reduced expenses by 10% while maintaining high service standards. Supervised the leasing department to maximize occupancy and revenue.
- Developed and executed targeted marketing strategies that increased occupancy rates by 20% within the first year, enhancing community engagement and resident retention. Ensured the leasing department provided exceptional service to prospective and current residents.
- Ensured compliance with all local, state, and federal regulations, maintaining property standards and safety, which led to zero compliance violations during tenure. Directed the maintenance crew to uphold safety and quality standards.
- Implemented a resident feedback system, improving communication and achieving a 95% resident satisfaction rate through timely responses and effective issue resolution. Evaluated and prioritized work order tickets to address resident concerns promptly.
- Negotiated and managed vendor contracts, resulting in a 12% reduction in service costs and improved quality of services provided to the properties. Coordinated with the maintenance crew to ensure vendor services met property standards.
- Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of cleanliness and safety. Worked closely with the maintenance crew to implement preventive maintenance programs.
- Developed and enforced property rules and regulations, creating a safe and orderly living environment that reduced tenant disputes by 25%. Worked with the leasing department to ensure tenants understood and adhered to community guidelines.
- Led community events and initiatives to foster a sense of community and belonging among residents, which contributed to a 30% increase in lease renewals. Collaborated with the leasing department to promote resident participation.
- Prepared and analyzed monthly financial reports, using data-driven insights to inform strategic decisions and enhance overall financial performance. Supervised the leasing department's financial transactions to ensure accuracy and compliance.
- Collaborated with local law enforcement and community organizations to ensure a safe living environment, resulting in a 40% decrease in security incidents. Coordinated with the maintenance crew to address safety concerns promptly.
Education
BBA - Business Administration And Management
American InterContinental University
Schaumburg, IL05-2017
Skills
- Tenant Relations
- Budget Management
- Lease Administration
- Maintenance Coordination
- Regulatory Compliance
- Marketing Strategies
- Conflict Resolution
- Financial Reporting
- Vendor Negotiations
- Team Leadership
- Eviction Processes
- Yardi Proficiency
- Property Inspections
- Payroll Processing
Timeline
Site Property Manager
J&A Properties
10.2020 - Current
Community Site Manager
HighPointe Apartments Homes
01.2015 - 10.2020
BBA - Business Administration And Management
American InterContinental University
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