Summary
Overview
Work History
Education
Skills
Degree
Timeline
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Caleah McShan

Chicago,IL

Summary

Accomplished health care professional with extensive experience in delivering exceptional patient care and enhancing organizational outcomes. Expertise in health care regulations, risk management, and data analysis has led to successful quality improvement initiatives that increased patient safety and employee engagement. Proven ability to collaborate effectively with medical teams, optimizing workflow efficiency while maintaining high standards of excellence and compliance. Committed to driving measurable organizational growth and patient satisfaction within the valued base care system.

Overview

17
17
years of professional experience

Work History

Endoscopy Interventional GI TECH III

Rush University Medical Center
Chicago, USA
09.2020 - Current
  • Assist interventional physicians with complex procedures, which include but are not limited to colonoscopy, endoscopy, ERCP, EUS, POEMS, Tiffs, and much more.
  • Care for patients undergoing endoscopy procedures and transitioning from pre- to post-procedure care.
  • Provided organizational leadership and collaborated with several committee members to establish long-term goals, strategies, and company policies.
  • Served as a liaison between committees and staff members, working towards specific goals.
  • Provided input on policy decisions related to program implementation, budgeting and resource allocation.

Manager of Operations

Claude Mandel Medical Center
Chicago, USA
06.2013 - 09.2020
  • Managed daily operational practices by ensuring the delivery of safe patient care.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Provided conflict resolutions and plans for organizational improvements.
  • Educate and develop long-range strategic plans for office staff and vendors to comply with the state and organizational guidelines.
  • Supervised the stewardship of the billing department, and processed payroll for the medical center.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.

Managing Director

Pear Valor Medical Staffing Network
Chicago, USA
08.2008 - 11.2019
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Analyzed data to inform decision-making and strategic direction.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Coordinated interview schedules between hiring managers and applicants.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Analyzed labor market trends to identify potential sources of talent.

Education

Master of Health Administration -

UNIVERSITY OF PHOENIX
Phoenix, AZ
01.2025

Bachelor's Degree - Business Administration, Healthcare Management

ROBERT MORRIS UNIVERSITY
Chicago, IL
02.2002

Skills

  • Change Management
  • Compliance and Privacy Management
  • Advocacy
  • Quality Management Through the Triple Aim
  • Data Analysis
  • Conflict Management
  • Performance Improvement
  • Complexity Leadership for Teams
  • Human Resource Process Management

Degree

MHA

Timeline

Endoscopy Interventional GI TECH III

Rush University Medical Center
09.2020 - Current

Manager of Operations

Claude Mandel Medical Center
06.2013 - 09.2020

Managing Director

Pear Valor Medical Staffing Network
08.2008 - 11.2019

Master of Health Administration -

UNIVERSITY OF PHOENIX

Bachelor's Degree - Business Administration, Healthcare Management

ROBERT MORRIS UNIVERSITY

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Caleah McShan