PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Timeline

Makieh Williams

Everise
Jennings,LA
4
years of professional experience

Customer-focused professional with experience in remote customer service, retail operations, and healthcare. Skilled in resolving customer concerns, handling high-volume calls, data entry, documentation, and multitasking in fast-paced environments. Strong communication skills with a proven ability to provide exceptional service while maintaining accuracy and professionalism.

Work History

Certified Nursing Assistant (CNA)

1 Year 4 Months
PHG Extended Care Hospital | 05.2025 - Current
  • Provided direct patient care and assisted with activities of daily living.
  • Documented patient information and communicated effectively with healthcare staff.
  • Maintained patient confidentiality and ensured quality care.

Customer Service Representative (Remote)

2 Years 8 Months
Everise | 01.2024 - Current
  • Assisted customers with account inquiries, billing questions, and service issues via phone.
  • Resolved customer concerns while maintaining high customer satisfaction scores.
  • Documented interactions accurately and navigated multiple systems simultaneously.
  • Met productivity, quality, and performance goals.

Cashier / Customer Service Associate

1 Year
Walmart | 01.2023 - 01.2024
  • Delivered excellent customer service in a high-volume retail environment.
  • Processed transactions accurately and assisted with returns and customer inquiries.
  • Resolved customer concerns and maintained an organized work area.

Education

Pharmacy Technician Program

05.2026

High School Diploma

Jennings High School | Jennings, LA | 05.2015

Skills

Customer Service
Call Center Support
Remote Support
Data Entry
Microsoft Office
Phone & Email Support
Problem Resolution
Documentation
Time Management
Multitasking
Customer Retention
Communication Skills

Timeline

Certified Nursing Assistant (CNA)

PHG Extended Care Hospital
05.2025 - CurrentRead More

Customer Service Representative (Remote)

Everise
01.2024 - CurrentRead More

Cashier / Customer Service Associate

Walmart
01.2023 - 01.2024Read More

Pharmacy Technician Program
Read More

Jennings High School

High School Diploma
Read More
Makieh Williams