Customer-focused professional with experience in remote customer service, retail operations, and healthcare. Skilled in resolving customer concerns, handling high-volume calls, data entry, documentation, and multitasking in fast-paced environments. Strong communication skills with a proven ability to provide exceptional service while maintaining accuracy and professionalism.
Work History
Certified Nursing Assistant (CNA)
1 Year 6 Months
PHG Extended Care Hospital | 05.2025 - Current
Provided direct patient care and assisted with activities of daily living.
Documented patient information and communicated effectively with healthcare staff.
Maintained patient confidentiality and ensured quality care.
Customer Service Representative (Remote)
2 Years 10 Months
Everise | 01.2024 - Current
Assisted customers with account inquiries, billing questions, and service issues via phone.
Resolved customer concerns while maintaining high customer satisfaction scores.
Documented interactions accurately and navigated multiple systems simultaneously.
Met productivity, quality, and performance goals.
Cashier / Customer Service Associate
1 Year
Walmart | 01.2023 - 01.2024
Delivered excellent customer service in a high-volume retail environment.
Processed transactions accurately and assisted with returns and customer inquiries.
Resolved customer concerns and maintained an organized work area.
Certified Nursing Assistant (CNA) at Mont Belvieu Rehabilitation and Healthcare CenterCertified Nursing Assistant (CNA) at Mont Belvieu Rehabilitation and Healthcare Center