Caleb Amos
Santa Fe,NM
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Night Audit/Front Desk Guest Service Agent
Four Seasons Resort Rancho Encantado
11.2023 - Current
- Processed all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Processed all payment types such as room charges, cash, checks, debit, or credit.
- Acted at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
Front Desk Night Auditor
La Posada De Santa Fe Resort & Spa
10.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Promoted from bellman’s/valet to AYS (answering phone calls). Later promoted to night auditor/ front desk receptionist
Warehouse Associate
Lowes Home Garden Supply
08.2022 - 10.2022
- Worked safely around moving machinery.
- Unload, organize, and stock Lowe's merchandise for customers.
- Help keep retail store running smoothly, receiving and logging Lowe’s products for inventory.
Manager
The Vitamin Shoppe
11.2019 - 02.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
Team Member/Cashier
Marble Slab Ice Creamery
09.2017 - 03.2018
- Responsible for day-to-day operation includes Mixing ice cream on slab, making shakes and sundaes, Serving Ice creams, cleaning duties, etc. in fast-paced environment.
- Welcome and identify customer needs
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Explain menu items to customers
- Monitor inventory to ensure products are in stock
- Enter and process customer orders at register
- Resolve customer complaints
- Craft delicious, eye-appealing ice cream for our guests
Crew Member
Dunkin Donuts
01.2017 - 12.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Informing customers of current active promotions when appropriate
- Preparing food in safe and responsible manner
- Keeping store clean and well-maintained
- Helping fellow associates when needed with various tasks
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Personal Trainer Assistant
L.V
04.2015 - 08.2016
- Helped design specific workout systems for individual athletes based on performance ability.
- Assisted in Training athletes during strength training, cardio vascular exercise and stretching.
- Helped work out college athletes of different sports along with rehab workouts for injuries
- Made work out plans for off season workouts to get them to goal their coaches set for them for next season
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Critique in season workouts to help strengthen weakness in each individual
- Speed , quickness and agility training
- Educated participants on team sports techniques and instructed on correct approaches for play.
Baseball Instructor
LITTLE LEAGUE BASEBALL
03.2015 - 08.2016
- Provide pitching lessons
- Teach appropriate stretches for age group
- Train kids for baseball discipline and fundamentals
- Customer service
- Teach about baseball rules and regulations
- Coached players on specific position requirements such as pitching and catching
- Planned exercise regimens targeting individual needs and enhancing personal results
Receiver/Stocker
Harbor Freight Tools USA, Inc
12.2014 - 07.2015
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Unloaded deliveries from trucks in prompt fashion.
- Safely and securely loaded items to prevent damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Customer Service
S&W Tree Service
05.2011 - 05.2015
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Organized materials, tools and equipment to supply team members.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Removed dead and excess branches from trees.
- Chopped and trimmed trees and operated chipping equipment for limbs.
- Operated shredding and chipping equipment and fed limbs and brush into machines.
- Advised company and public on tree care and identification.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Driver (trailer and trucks)
Education
No Degree - Physical Education, Coaching
Missouri Baptist University
St. Louis, MONo Degree -
Eastern New Mexico University
Portales, NMHigh School Diploma -
Whitewater High School
Fayetteville, GA05.2012
Skills
- Leadership (3 years)
- Communications (4 years)
- Customer Service (3 years)
- Athletic & fitness training (6 years)
- Warehouse experience
- Box truck
- Verbal communication — Proficient
- Warehouse associate — Proficient
- Assesses tendencies that are important for success in warehouse roles
- Counting cash, processing transactions, following written procedures, and attending to details
- Delivery driver — Familiar
- Managing Multiple Tasks
Certification
CPR Certification, First Aid Certification
Additional Information
- Authorized to work in the US for any employer
Timeline
Night Audit/Front Desk Guest Service Agent
Four Seasons Resort Rancho Encantado
11.2023 - Current
Front Desk Night Auditor
La Posada De Santa Fe Resort & Spa
10.2022 - 09.2023
Warehouse Associate
Lowes Home Garden Supply
08.2022 - 10.2022
Manager
The Vitamin Shoppe
11.2019 - 02.2022
Team Member/Cashier
Marble Slab Ice Creamery
09.2017 - 03.2018
Crew Member
Dunkin Donuts
01.2017 - 12.2017
Personal Trainer Assistant
L.V
04.2015 - 08.2016
Baseball Instructor
LITTLE LEAGUE BASEBALL
03.2015 - 08.2016
Receiver/Stocker
Harbor Freight Tools USA, Inc
12.2014 - 07.2015
Customer Service
S&W Tree Service
05.2011 - 05.2015
No Degree - Physical Education, Coaching
Missouri Baptist University
No Degree -
Eastern New Mexico University
High School Diploma -
Whitewater High School
CPR Certification, First Aid Certification
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