Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
BusinessAnalyst

Caleb Anderson

Fergus Falls,MN

Summary

Committed Professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Account Specialist

Fastenal
Fergus Falls, MN
09.2015 - Current
  • Developed and maintained relationships with clients to ensure satisfaction with services provided.
  • Provided exceptional customer service by responding promptly to phone calls and emails from customers.
  • Worked closely with the sales team in order to provide timely updates on customer accounts.
  • Maintained a database of customer contact information for communication purposes.
  • Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
  • Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
  • Assisted customers in setting up online accounts and provided training on how to use the system.
  • Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
  • Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities.
  • Processed and verified transactions, ensuring accuracy and compliance with financial regulations.
  • Monitored account performance, identifying issues and implementing corrective actions as needed.
  • Oversaw the onboarding of new clients, ensuring a smooth transition and understanding of company processes.
  • Recommended and implemented solutions based on issue analysis and business implications.
  • Formulated plans to expand business operations and grow overall territory and client base.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
  • Assisted in the development of new account services and products based on client needs and feedback.
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
  • Analyzed market trends to provide clients with informed advice on their accounts.
  • Collaborated with sales team to pinpoint account expansion possibilities and develop cross-selling initiatives.
  • Collaborated with marketing department to develop targeted campaigns for account portfolio.
  • Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
  • Participated in industry events and conferences to stay informed on market trends and to network with potential clients.
  • Strengthened online presence to capitalize on emerging trends.
  • Received, prioritized and responded to multiple points of customer communication.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Education

Bachelor of Arts - Business Administration and Management

Chadron State College
Chadron, NE
08-2015

Skills

  • Flexible and Adaptable
  • Time Management
  • Customer Relations
  • Task Prioritization
  • Critical Thinking
  • Calm Under Pressure
  • Data Management
  • MS Office
  • Decision-Making
  • Attention to Detail
  • Relationship Building
  • Customer Service
  • PPE use
  • Networking

Affiliations

  • Family Man with his Kids as his priorities
  • Avid renovator with creative tendencies
  • Huge Sports Fan in person and from behind a keyboard

References

References available upon request.

Timeline

Account Specialist

Fastenal
09.2015 - Current

Bachelor of Arts - Business Administration and Management

Chadron State College

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Caleb Anderson