Summary
Overview
Work History
Skills
Timeline
Generic

Caleb Anderson

Fargo,ND

Summary

Knowledgeable Operation Leader with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

14
14
years of professional experience

Work History

Operations Manager

Patterson Dental
10.2023 - Current
  • Lead a team of 30 individuals including Customer service reps, Procurement Specialist, Technical Service coordinators and Service technicians.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Increased profit by streamlining operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Field Service Manager

Midcontinent
10.2021 - 09.2023
  • Led team of up to 12 service technicians in field activities.
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Installed and provided technical support for equipment.
  • Reduced time to complete service calls and expertly retained key customers.
  • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Technical Trainer

Midcontinent
10.2019 - 10.2021
  • Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
  • Updated training coursework and requirements according to group and technology changes.
  • Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
  • Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
  • Created courseware using online learning management system tool and various graphics and multimedia software programs.
  • Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
  • Cultivated customized curriculum and course content to address organizational technology training mandates.
  • Led syllabus preparation based on detailed breakdowns of technical concepts.
  • Worked with video production team and developed new training content in various distribution channels.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed and implemented successful onboarding program.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Designed and delivered web-based, self-directed learning materials.
  • Established and maintained quality control standards.

Business Technician

Midcontinent
03.2015 - 09.2019
  • Delivered exceptional customer experiences and promoted strong relationships.
  • Provided expert support and troubleshooting via telephone and web chat services.
  • Consulted with customers about current products and services, proposed upgrades and finalized sales.
  • Installation and troubleshooting in both residential and business environments.

Advanced Plasma Center Technician

Talecris Plasma Resources
01.2011 - 03.2015
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Assisted in training and onboarding new phlebotomists.
  • Verified proper storage and transportation of specimens to laboratories.
  • Reviewed and processed requisitions for laboratory tests.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Developed and implemented strategies to improve phlebotomy processes.

Skills

  • Engineering Specifications
  • Corporate Social Responsibility
  • Project Scope Evaluation
  • Office Organization
  • Employee Scheduling
  • Employee Coaching and Mentoring
  • Job Assignments
  • Project Deadlines
  • KPI Tracking
  • Material Preparation
  • Employee Performance Reviews
  • Curriculum Design
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency

Timeline

Operations Manager

Patterson Dental
10.2023 - Current

Field Service Manager

Midcontinent
10.2021 - 09.2023

Technical Trainer

Midcontinent
10.2019 - 10.2021

Business Technician

Midcontinent
03.2015 - 09.2019

Advanced Plasma Center Technician

Talecris Plasma Resources
01.2011 - 03.2015

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Caleb Anderson