Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Armour

Denver,CO

Summary

Devoted professional that proactively and quickly identifies best course of action for given scenarios. I am confident handling tasks independently and in teams with a highly organized approach to work.

Overview

8
8
years of professional experience

Work History

Managed Services Lead

Databank
10.2022 - Current
  • Enhanced client satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined communication between departments for improved efficiency and service delivery.
  • Managed a team of 12 customer service representatives, handling over 1200 tickets per day while maintaining a 15 minute FTTR
  • Raised average FTTR percentage from 90% to 98%
  • Coached 12 team members on best practices for handling challenging situations, fostering a culture of continuous learning.

Managed Services Technician

Databank
12.2021 - 10.2022
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Handled over 50 phone calls and 250 tickets per day to ensure customer satisfaction
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
  • Worked with many different systems to support customers

Lead Machinist

Allied Technology
01.2021 - 12.2021
  • Improved product quality with meticulous attention to detail and adherence to manufacturing standards.
  • Enhanced team productivity, providing guidance and training to junior machinists on proper techniques and safety protocols.
  • Collaborated with engineers for design improvements, resulting in reduced material waste and optimized production processes.
  • Streamlined workflows by organizing tools, equipment, and workspaces for maximum efficiency.
  • Produced over 100 parts per day while maintaining proper standards.

Sous Chef

Il Posto
02.2019 - 01.2021
  • Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
  • Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.

Executive Kitchen Manager

Cheesecake Factory
01.2016 - 01.2019
  • Implemented successful cost-saving initiatives through strategic vendor negotiations and bulk purchasing agreements.
  • Promoted teamwork among kitchen staff by fostering open communication, encouraging collaboration, and resolving conflicts effectively.
  • Facilitated food delivery for over 600 customers per day, with sales of up to $100,000
  • Reduced employee turnover rate with targeted recruitment efforts, comprehensive training programs, and a supportive work environment.
  • Maintained positive relationships with suppliers to ensure consistent availability of high-quality ingredients at competitive prices.

Education

High School Diploma -

Standley Lake High School
Westminster, CO
05.2014

Skills

  • Training and development
  • Multitasking
  • Customer service orientation
  • Team collaboration
  • Firewalls
  • Microsoft Active Directory
  • Linux
  • Cisco VPN
  • Microsoft Windows

Timeline

Managed Services Lead

Databank
10.2022 - Current

Managed Services Technician

Databank
12.2021 - 10.2022

Lead Machinist

Allied Technology
01.2021 - 12.2021

Sous Chef

Il Posto
02.2019 - 01.2021

Executive Kitchen Manager

Cheesecake Factory
01.2016 - 01.2019

High School Diploma -

Standley Lake High School

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Caleb Armour