Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
LAZ Parking
03.2022 - 04.2024
Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Patient Care Technician
Methodist Charlton Medical Center
05.2018 - 10.2022
Organized and replenished unit supplies to maintain team readiness for expected demands.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Maintained clean and safe environment to promote patient safety and comfort.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Used principles of growth and development to provide age-specific treatment and care.
Collected and transported specimens to prepare for lab testing.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Followed directions of licensed nurses to administer medications and treatments.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Answered patient assistance calls, assessed needs, and offered qualified support.
Supported patient admissions, discharges, and transfers to promote team productivity.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Manager
Altitude Trampoline Park
03.2016 - 07.2022
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managed and motivated employees to be productive and engaged in work.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Maximized performance by monitoring daily activities and mentoring team members.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.