Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Barnhill

Dawsonville,GA

Summary

Professionally experienced with Customer Service, Bookkeeping, Cashiering, Stocking, and Bagging. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Get things done in a timely manner and very understanding.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Ingles Markets Inc
10.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Created and reviewed invoices to confirm accuracy.

Bookkeeper

Ingles Markets Inc
09.2020 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Identified accounting errors when cross-referencing documents and database information.
  • Reported financial data and updated financial records in ledgers and journals.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Developed and implemented procedures to improve accounting efficiency.
  • Handled day-to-day accounting processes to drive financial accuracy.

Cashier

Ingles Markets Inc
04.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during alcohol and tobacco sales.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Education

Bachelor of Arts - Film And Digital Media

University of North Georgia
Gainesville, GA
05.2025

High School Diploma -

Chestatee High School
Gainesville, GA
05.2021

Skills

  • Greet Guests
  • Cleaning and Sanitizing
  • Customer Service
  • Conflict Resolution Techniques
  • Cash Handling
  • Customer Relationship Management
  • Positive and Constructive Feedback
  • Manage Inventory
  • Staff Training
  • Staff Management

Timeline

Customer Service Manager

Ingles Markets Inc
10.2021 - Current

Bookkeeper

Ingles Markets Inc
09.2020 - Current

Cashier

Ingles Markets Inc
04.2019 - Current

Bachelor of Arts - Film And Digital Media

University of North Georgia

High School Diploma -

Chestatee High School

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Caleb Barnhill