Summary
Overview
Work History
Education
Skills
Amazon accolades
Timeline
Generic

Caleb Benally

Tempe,AZ

Summary

Motivated team leader, who is driven to get CPTs out on time, willing to learn and be curious, works safe and trains others to be safe. Trained and experienced clerk across Amazon network excellent communication skills, welcomes feedback in areas of improvement Glass half full hardworking employee with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Central Ship Clerk, NACF- PLEX

Amzon.com
01.2021 - Current
  • Central Flow Central Dock Ship Clerk - responsible for managing the workflow of outbound orders across multiple processes and managing customer experience while minimizing fulfillment cost across multiple FCs responsible for communication of workflow status with Operations Managers and Area Managers and any escalation of any Customer Experience Risks Interpret and manage critical business inputs of the ship dock across multiple Fulfillment Centers, such as dock door and sortation layout within each site supported Manage WIP trends for all sort codes and allocate the WIP accordingly throughout all fluid and containerized lanes to prevent Customer Experience Risks Communicate and build relationships with on-site POCS/AAs remotely in order to provide real-time feedback on best practices and escalate any deviation from Standard Work to the Senior Manager or General Manager Coordinate with Operations to maintain required staffing levels in each process path to minimize Customer Experience risk Trained and communicated Standard Work with transfer AAs from partnering department (Central Flow Inbound Flow) Funded a week stay in California for on-site support to better understand FC POV of virtual and physical barriers experienced between Central Dock Ship Clerks and on-site POCs Ship Clerked ORD5 FC lowest performing FC in The Amazon Network, Coordinated with Operations to maintain the required staffing in DCM to mitigate any deviation from Standard Work Helped improve recirc % during my duration on ORD5, Site averaged a 50%+ hourly recirc prior to me taking over Ship Clerk responsibilities, during my last week working ORD5 site has seen an improvement of hourly recirc % to <15% hourly Communicated with ORD5 Operations and on site POCS to track and load any remaining units/packages from past CPTs in Received and Diverted buckets to reduce/minimize any Customer Experience Risks Trained and communicated with ORD5 Ship Clerk on the Standard Work in doing so helped improve on site Ship Clerks knowledge and responsibilities of loading/departing CPTs on time to keep Customer Promise ORD5 averaged over 5k in missed/rolled units at EOS due to attrition and lack of leadership, escalated to the Senior Manager and General Manager on the deviation on staffing and worked on a plan to prep/mitigate attrition to keep Customer promise ORD5 seen improvement on missed/rolled units towards EOS to <1k units during my duration of working ORD5

Outbound Dock Associate

Amzon.com
11.2020 - Current
  • Ship Clerk – communicate with external (Central Dock) and internal partners (TOM team) verify correct VRID/trailers are on door, closed on TRT and departed on SDT Communicate and verify with team on staged and stacked containers for specific Sorts leaving at the time – GYR1 FHN had the best staged container count in the region Oversee trailer SDT (schedule departure time) and ensure proper trailer utilization Floor PG – work along side floor AM, shifting and staffing labor to correct spur lanes that are Blue lighting/high recirc – GYR1 FHN had the best recirc percentage in region Coach and train AA’s (Amazon closing or staging containers from Spur lanes Code/labor track AA’S (Amazon Associates) Provide feedback to management on process improvements and adjustments Labor share into any process path trained to help the rest of the department succeed and ultimately thrive (CPT Chase, Flats, Palletize, and Induct) Load trailers safely and efficiently, maximizing trailer use by filling all available spaces with customer shipments in a secure fashion with exceptional quality Support all safety programs and OSHA compliance to ensure a safe work environment by reporting potential hazards through communication with managers
  • CPT Chaser – TDR trailers in and out – Load containers into the trailers in a fast and safe manner
  • Verify and work with a team to make sure that all containers are cleared from the floor and trailers depart on time.

Grocery Clerk

Kroger/ Frys
12.2019 - 09.2020
  • Create an inventory list of items that need to be restocked
  • Gather all necessary items and restock the shelves
  • Separate the product unloaded and place onto carts that are assigned to different departments Help customers look for product and answer any questions that they have

Picker and Shipping Associate

Bumper to Bumper Auto Parts
07.2019 - 09.2019
  • Pick customer shipments and send them to shipping Exceed rate set forth by management Sort and palletize orders Wrap and load pallets Load pallets onto the trailers

Education

High School Diploma -

Kirtland Central High School
05.2019

Skills

  • Certified in PIT (Powered Industrial Truck) operation
  • Certified to TDR (Trailer Dock Release)
  • Trained as Ship Clerk prior to the implementation of Central Dock
  • Attention to Detail
  • Teamwork and Cooperation
  • Effective Communication
  • Interpersonal Skills
  • Shipment Tracking
  • Records Management
  • Relationship Building
  • Safety Procedures
  • Safety and Compliance
  • Microsoft Office Suite

Amazon accolades

  • https://accolades.corp.amazon.com/profile/cabenalf

Timeline

Central Ship Clerk, NACF- PLEX

Amzon.com
01.2021 - Current

Outbound Dock Associate

Amzon.com
11.2020 - Current

Grocery Clerk

Kroger/ Frys
12.2019 - 09.2020

Picker and Shipping Associate

Bumper to Bumper Auto Parts
07.2019 - 09.2019

High School Diploma -

Kirtland Central High School

Similar Profiles

CREATE PROFILE
Caleb Benally