Overview

Work History

Education

Skills

Timeline

Caleb Bowen

KLAMATH FALLS,OR

Overview

3

3

years of professional experience

Work History

HOA Groundskeeper

Running Y Ranch Resort

02.2021 - 06.2023

Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
Loaded and unloaded landscaping equipment and materials safely.
Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Applied pesticides and herbicides to control pests and weeds.
Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
Assisted in training new employees on proper procedures/techniques required for efficient groundskeeping operations.
Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
Conducted snow removal during winter months to provide clients with safe parking and walking areas.
Utilized power tools and landscaping machines to maintain outdoor areas.
Removed debris and waste from outdoor areas.
Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.

HOA Service Agent

Running Y Ranch Resort

06.2023 - Current

Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
Maintained a clean and organized workspace, ensuring a safe and welcoming environment for customers.
Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
Conducted thorough inspections of returned vehicles, identifying any damage or maintenance needs for prompt attention.
Coordinated with other departments to ensure seamless service delivery across all touchpoints.
Documented problems and corrective actions to maintain records.

Education

High School Diploma -

Henley High School

Klamath Falls, OR

06.2020

Skills

Basic maintenance
Complaint Handling
Customer Service
Attention to Detail
Listening Skills

Multitasking and Organization
Handling Customer Complaints
Data Entry
Complaint resolution
Work Order Interpretation

Timeline

HOA Service Agent

Running Y Ranch Resort

06.2023 - Current

HOA Groundskeeper

Running Y Ranch Resort

02.2021 - 06.2023

High School Diploma -

Henley High School