Dedicated professional in patient care with a proven track record in advocacy and support services. Known for maintaining a positive attitude and adapting seamlessly to various situations. Possesses exceptional attention to detail, excellent telephone and email etiquette, and consistently delivers impactful results through effective team collaboration and adaptability. Skilled in patient communication, conflict resolution, and navigating complex healthcare systems, with a reputation for reliability, empathy, and a strong focus on achieving positive outcomes.
Overview
6
6
years of professional experience
Work History
Patient Care Advocate
Lantern
11.2023 - Current
Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
Resolved problems with communication and billing to foster seamless services.
Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
Spearheaded initiatives to improve the overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
Maintained confidentiality of patient data and condition to safeguard health information.
Resolved customer complaints using established follow-up procedures.
Responded to inquiries by directing calls to appropriate personnel.
Maintained comprehensive knowledge of product offerings, enabling efficient provision of accurate information to customers.
Maintained thorough documentation of all customer interactions for reference in future engagements or escalations as necessary.
Managed a high volume of inbound calls to provide timely assistance for customers' needs.
Developed rapport with customers, leading to personalized experiences and improved satisfaction.
Implemented feedback-driven improvements for an enhanced customer experience.
Maintained up-to-date knowledge of product and service changes.
Handled customer complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
Customer Service Associate
Walgreens Boots Alliance
03.2023 - 06.2023
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Addressed inquiries, resolved customer issues and managed customer relations.
Consulted with customers regarding needs and addressed concerns.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Educated customers on special pricing opportunities and company offerings.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Improved customer service wait times to mitigate complaints.
Recommended and initiated product offerings to meet customer changing needs.
Customer Fulfillment Associate
Amazon
08.2022 - 12.2022
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Confirmed items picked for orders by keying codes into system.
Achieved productivity and accuracy standards to meet company guidelines.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Limited damage to products and orders by using care when choosing items.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Demonstrated great teamwork skills with staff members involved in production and transport.
Placed products on conveyors for final wrapping and shipment.
Front Desk Receptionist
Texas Christian University
01.2019 - 03.2020
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Greeted visitors to provide information and direct to appropriate personnel.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Explained policies and procedures to visitors.
Completed basic bookkeeping and document filing.
Signed for packages, recorded deliveries and distributed to personnel.
Preserved office security by following safety procedures and controlling access via reception desk.
Scheduled appointments and maintained and updated appointment calendars.
Greeted customers, answered general questions and directed to appropriate locations.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Greeted visitors entering establishment to determine nature and purpose of visit.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Investigated and analyzed client complaints to identify and resolve issues.
Supplied callers with office address and directions, employee email addresses and phone extensions.