Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Caleb Carter

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals , i am a top performer as well above and beyond.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Logistics Associate

Poteet Printing Systems
06.2024 - 06.2025
  • IBM AS/400
  • Management System
  • Microsoft Excel
  • Microsoft Office Suites
  • Microsoft Outlook
  • About time
  • Cargo
  • Customer Service
  • Date Entry
  • Deliveries

Medical Customer Service Representative

The Blood Connection
07.2024 - 08.2024
  • Microsoft Office Suites
  • Benefit Functions
  • Complaint Handling
  • Customer Service
  • Client Intake
  • Client Reporting
  • Charity Events
  • Community Events


IQOR

Iqor for T-Mobile
08.2023 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Actively listen and document customer inquiries and provide accurate and efficient responses.
  • technical support.
  • Inbound, outbound high volume customer call support for various clients.
  • Payments etc.

Customer Service Representative

ContinuumGlobal
12.2020 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Remote Customer Service Representative.

Education

High School Diploma -

Stewart Creek
Charlotte, NC

Job Corps
06.2025

Skills

  • Service excellence
  • Detail-oriented data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Data collection
  • De-escalation techniques
  • Technical support
  • Quality control
  • Clerical support
  • Live chat support
  • Filing
  • Customer education
  • Product sales
  • Research
  • Spreadsheets
  • Shipping and logistics
  • Credit adjustments
  • Lead generation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Administrative support
  • Team development
  • High-volume call centers
  • Computer skills
  • Technical troubleshooting
  • Typing speed

Certification

  • Business Office Administration Certification.
  • Basic/Advanced leadership Certification.

Timeline

Medical Customer Service Representative

The Blood Connection
07.2024 - 08.2024

Logistics Associate

Poteet Printing Systems
06.2024 - 06.2025

IQOR

Iqor for T-Mobile
08.2023 - 12.2023

Customer Service Representative

ContinuumGlobal
12.2020 - 12.2022

Job Corps

High School Diploma -

Stewart Creek

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Caleb Carter