Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
School Counselor
Iman Academy
05.2025 - Current
Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
Developed and conducted workshops and seminars to educate students, staff and parents on relevant topics in field.
Developed and implemented individualized academic plans for students.
Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Compliance Manager
Southwest Key Programs
01.2024 - 03.2025
Provide training, coaching, and education to program employees informed by ongoing observations, identified trends, and issues.
Conduct ongoing pre-audit reviews of policies, training, reports, and other documentation in preparation for federal government or regulatory visits.
Pre-audit reviews of policies, training, reports, and other documentation
Evaluated timecards for accuracy on regular and overtime hours using Kronos/UKG
Conduct internal investigations in collaboration with Internal Review & Procedures team.
Maintained human resources information system and kept employee files up to date and accurate.
Case Manager
Southwest Key Programs
06.2022 - 01.2024
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Managed and worked with employees using HRIS system, UKG system.
Provided leadership, guidance and support to staff members.
Created and managed budgets, efficiently allocating resources for social and community service projects.
Conducted new employee onboarding and provided ongoing orientation training.
HR Coordinator/Case Manager
The Lighthouse for the Betterment of Life
07.2021 - 05.2022
Audit employee and client files for federal policy compliance.
Facilitated employee onboarding and offboarding, ensuring completion of required documentation, systems setup/removal, and compliance with internal processes.
Acted as a point of contact for benefits-related inquiries and supported employees during open enrollment by explaining plan options and resolving issues.
Coordinated with employees and insurance providers to submit and monitor workers' compensation claims, ensuring proper documentation and follow-up.
Maintained and updated employee records in the HRIS (ADP) to ensure data accuracy and compliance with company standards.
Assistant Store Manager
Starbucks
06.2018 - 07.2021
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
Enforced company policies and regulations with employees.
Developed job assignments for team, planned production schedules and strengthened organization of task flows.
Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Reviewed and screened applicant resumes to identify qualified candidates.
Education
B.S. - PSYCHOLOGY
ARIZONA STATE UNIVERSITY
05.2020
ASSOCIATES - GENERAL STUDIES
WHARTON COUNTY JR COLLEGE
05.2016
Skills
Employee communication
File auditing
Microsoft Office
HRIS maintenance
Employee training
HRIS Knowledge with ADP and UKG
Conversational in Spanish
Employment law compliance
Onboarding & Offboarding
Compensation and benefits
Accomplishments
Earned the Employee of the Year Award in 2024.
Supervised team of 65 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Activities
Volunteer for A/V and project management for Creekside Christian Fellowship from 2016-2021
Annual Volunteer for Houston Food Bank, Katy Ministries for last 10 years
People Coordinator for annual religious fundraiser