Caleb Chester
Kansas City
Summary
Dynamic IT professional with extensive experience at TEKsystems, excelling in Active Directory management and delivering exceptional customer support. Proven ability to resolve complex technical issues efficiently, enhancing user satisfaction. Skilled in PowerShell scripting and adept at collaborating with cross-functional teams to drive project success. Committed to maintaining a secure and efficient network environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sr. Enterprise Service Desk Analyst
TEKsystems
03.2025 - Current
- Utilize Active Directory as a central hub for managing user authentication, authorization, and access control, ensuring a secure network environment.
- Delivered exceptional IT support, acting as the first line of defense for technical problems. Consistently met service level agreements by resolving issues efficiently and effectively.
- Delivered exceptional customer support by providing step-by-step troubleshooting guidance. Successfully assisted customers in resolving a variety of technical problems, improving overall satisfaction.
- Utilizing our Remedy ticketing system to track and manage IT incidents, serve as the primary point of contact for all IT-related inquiries, efficiently triage support requests, and provide timely resolutions or escalate to appropriate personnel, ensuring customer satisfaction.
Service Desk Technician
AGOVX LLC
12.2024 - 03.2025
- Proficiently created and managing user accounts, groups, and permissions.
- Troubleshoot computer that needed to be reimaged for the USMC.
- Diagnosed and troubleshot a variety of software problems, ensuring timely resolution and minimal downtime.
- Collaborated with developers and project managers to resolve complex technical issues, ensuring effective communication and seamless project integration.
- Executed PowerShell scripts on the admin servers for troubleshooting web applications and computer software.
Jr. Enterprise Service Desk Analyst
Leidos
04.2023 - 12.2024
- Utilize Active Directory as a central hub for managing user authentication, authorization, and access control, ensuring a secure network environment.
- Delivered exceptional IT support, acting as the first line of defense for technical problems. Consistently met service level agreements by resolving issues efficiently and effectively.
- Delivered exceptional customer support by providing step-by-step troubleshooting guidance. Successfully assisted customers in resolving a variety of technical problems, improving overall satisfaction.
- Utilizing our Remedy ticketing system to track and manage IT incidents, serve as the primary point of contact for all IT-related inquiries, efficiently triage support requests, and provide timely resolutions or escalate to appropriate personnel, ensuring customer satisfaction.
Education
Cyber Security
Centriq Training
Kansas City, MO03-2023
Skills
- Active Directory and Azure Entra ID
- O365 applications
- Military web applications
- Computer imaging
- PowerShell scripting
Certification
- CompTIA Security+
- AZ 900 Microsoft: Azure Fundamentals
- ITIL: Foundation IT Service Management
- Secret Security Clearance
Skills And Projects
Active Directory, Azure Entra ID, O360 Applications, Military web applications, Imaging computer, PowerShell Scripting, Mock Company Creation, Created a mock company in Microsoft Entra ID, with multiple accounts in different department.
Timeline
Sr. Enterprise Service Desk Analyst
TEKsystems
03.2025 - Current
Service Desk Technician
AGOVX LLC
12.2024 - 03.2025
Jr. Enterprise Service Desk Analyst
Leidos
04.2023 - 12.2024
Cyber Security
Centriq Training
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