Caleb Childs
Abington,PA
Summary
Proven leader in business management and employee development, adept at enhancing operational efficiency and customer relations. Spearheaded initiatives that significantly improved team performance and service quality.
Overview
14
14
years of professional experience
Work History
Owner
Dairy Queen Grill & Chill
10.2010 - 10.2024
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Director of Operations
Chick-fil-A
05.2011 - 03.2017
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Education
Bachelor of Science - Business Administration
Cairn University
Langhorne, PA05.2011
Skills
- Staff hiring
- Business Management
- Customer Relations
- Employee Development
- Process Improvements
- Leadership training
Timeline
Director of Operations
Chick-fil-A
05.2011 - 03.2017
Owner
Dairy Queen Grill & Chill
10.2010 - 10.2024
Bachelor of Science - Business Administration
Cairn University
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