Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caleb Coles

Amherst,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Macado's
Lynchburg, VA
07.2023 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Back of House Team Member

Buffalo Wild Wings
Lynchburg, VA
02.2023 - 04.2023
  • Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
  • Monitored stock levels and communicated when ordering was required.
  • Organized storage space for food items to ensure efficient retrieval during busy times.
  • Carried out basic maintenance tasks such as changing light bulbs or unblocking drains.
  • Ensured compliance with health and safety regulations within the kitchen environment.
  • Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
  • Stocked kitchen with necessary supplies, such as food items and cleaning products.
  • Plated dishes according to recipes provided by head chef.
  • Disposed of rubbish in accordance with company policies.
  • Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
  • Monitored food temperatures throughout preparation and storage to comply with food safety regulations.
  • Operated kitchen equipment safely, including grills, fryers, and ovens, following all safety guidelines.

Relief Manager

Waffle House Restaurant
Madison Heights, VA
09.2021 - 01.2023
  • Implemented operational processes designed to streamline workflow, improve efficiency, and reduce costs.
  • Collaborated with vendors for the procurement of necessary supplies, equipment, and services for the organization.
  • Responded quickly and effectively to customer complaints and inquiries.
  • Conducted regular meetings with staff members to discuss progress towards goals and objectives.
  • Monitored employee attendance records on a weekly basis and took appropriate action when needed.
  • Trained new employees on company policies, procedures, and job duties.
  • Maintained accurate records of inventory levels for all departments within the facility.

Education

Some College (No Degree) - Criminal Justice

University of North Carolina At Pembroke
Pembroke, NC

Skills

  • Sales monitoring
  • Cost Reduction
  • Operations Management
  • Employee Scheduling
  • Product and service knowledge
  • Schedule oversight
  • Retail Operations
  • Recruitment and hiring
  • Staff Supervision
  • Orientation and training
  • Money Handling

Certification

  • Health Insurance License

Timeline

Assistant Manager

Macado's
07.2023 - Current

Back of House Team Member

Buffalo Wild Wings
02.2023 - 04.2023

Relief Manager

Waffle House Restaurant
09.2021 - 01.2023

Some College (No Degree) - Criminal Justice

University of North Carolina At Pembroke

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Caleb Coles