Caleb Cooper

Primary contact for designated customers within the assigned territory. Responsible for maintaining relationships along with increasing business by selling and ordering products for specific customers within their territory.

• Execute and close all sales calls for assigned routes, effectively increasing business through implementation strategic marketing tools.
• Monitored market activity and quoted pricing to maintain healthy profit margins.
• Trained peers and management team on internal system supports and implementation plans.
• Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

Focus on various capital improvement projects, such as safety and security upgrades, technological enhancements, renovations, and new construction. Deliver quality, and value in facilities, prioritizing sustainable innovations and learning principles to promote excellence. Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.

• Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
• Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
• Collaborated with management teams to establish realistic budgets that support organizational growth objectives.

Handles auto damage claims from inception to completion. Prioritizing efficient and timely work, while maintaining state and federal compliance insurance regulations. Constant use of multiple systems for research, contact, investigation, communication and evaluation or appraisal through different stages of the claim.

• Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
• Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
• Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.

Responsible for day-to-day operations varying by season. Oversees two crews and delegates specific tasks that need to be completed timely in order to assure client satisfaction. In constant contact with five managers to maintain store standards as well as quickly solve any ranges of issues that may present themselves including; personnel, equipment and customer relations.

• Scheduling average of 800 weekly hours of labor each with specific roles
• Hiring Process - including conducting interviews and well as bi- annual job evaluations.
• Display Plan and Product Forecast to ensure accurate quantity and display space for sale items totaling 500k weekly.
• Creates and oversees all store work orders including IS tickets.

In charge of a various specific task orientated crews up to 10 members. Specializing in team cohesion and communication to achieve differing daily goals. With a focus on customer satisfaction regarding product quality and inquiries.

• Associate In Charge acting as contact point for any store emergencies in lieu of management being available
• Tasked with on-boarding and acclimating new employees.
• Filing employee incident reports and tasked with deescalation of tense work environments.

• Responsible for maintaining the frozen food section as well as any other sections needed
• Flexible and dependable part of the crew able to solve problems and trusted to uphold standards in any situation presented.