Caleb Cooper
Brownsburg,IN
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Proactive and hardworking team player with focused mentality and rigorous approach.
Overview
8
8
years of professional experience
Work History
Building IT
Brownsburg Community Schools
Brownsburg, Indiana
12.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
Consultation Agent
Geek Squad - Best Buy
Kokomo, IN
06.2021 - Current
- Trained clients to operate and manage hardware and software.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Organized repair and replacement of PC components and systems.
Sub Assembly
Green Cubes Technology
Kokomo, IN
04.2023 - 12.2023
- Worked through each required task and step in production processes.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Performed quality checks on products and documented discrepancies.
Busser/Disher/Prepper/Trainer
Hacienda Mexican Restaurants
Kokomo, IN
04.2018 - 04.2021
- Busser: Maintaining a clean and organized environment for guests, while also keeping a quick pace.
- Disher: Ensuring all dishes brought back are cleaned, dried, and put back neatly. Maintaining dish room and dish machine. Worked well in diverse team settings by partnering with others to complete tasks.
- Prepper: Writing out a list and making sure the kitchen had all of the necessary items for the following days.
- Trainer: Creating and welcoming and informative environment for new people. Figuring out how new people learn and adjusting how I train them accordingly.
Education
No Degree - Cyber Security
Ivy Tech Community College of Indiana
Kokomo, INHigh School Diploma -
Kokomo High School
Kokomo, IN06-2018
Skills
- Tech Savvy
- Problem Resolution
- Verbal Communication
- Customer Support
- Inbound and Outbound Calling
Accomplishments
- Kokomo Hacienda Apasionado Winner of 2019
Timeline
Building IT
Brownsburg Community Schools
12.2023 - Current
Sub Assembly
Green Cubes Technology
04.2023 - 12.2023
Consultation Agent
Geek Squad - Best Buy
06.2021 - Current
Busser/Disher/Prepper/Trainer
Hacienda Mexican Restaurants
04.2018 - 04.2021
No Degree - Cyber Security
Ivy Tech Community College of Indiana
High School Diploma -
Kokomo High School