- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Music
- Volunteering
- Oil Painting
Caleb Crabtree
Pro Specialist
Fayetteville,AR
Summary
Experienced with project coordination and customer relationship management. Utilizes problem-solving skills to drive operational improvements. Track record of enhancing client satisfaction through effective service delivery.
Overview
23
23
years of professional experience
1
1
Certification
1
1
Language
Work History
Professional Services Specialist
Lowes Home Improvement Stores
02.2025 - Current
- Generate high-volume sales through proactive outreach, needs assessments, and accurate material takeoffs for residential and commercial projects.
- Build strong relationships with builders, remodelers, and trade professionals by delivering timely bids, sourcing specialty materials, and coordinating deliveries.
- Utilize Lowe's Pro systems (Genesis, MVD Quotes, Pro Rewards) to streamline transactions, improve order accuracy, and support project schedules.
- Collaborate with vendors, store leadership, and fulfillment teams to ensure seamless service and maximize revenue opportunities.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Negotiated contracts with clients, working collaboratively to establish mutually beneficial terms and conditions for both parties involved.
- Optimized project management processes to reduce turnaround time, resulting in increased client satisfaction and repeat business.
Certified Ophthalmic Assistant
The Eye Center
11.2018 - 02.2025
- Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Enhanced patient comfort during procedures by providing clear instructions and compassionate support throughout their visit.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Documented patient medical history and information utilizing ModMed with commitment to accuracy.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
General Manager of Operations
Ophthalmic Technical Services
05.2010 - 10.2018
- Administered preventive maintenance annually on medical equipment.
- Installed medical equipment after comprehensive inspection, calibration and testing.
- Repaired medical equipment after thoroughly testing to diagnose root issues.
- Calibrated and monitored devices following installation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
Technician
The Eye Institute
07.2002 - 10.2018
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Counseled patients in surgery and treatment plans.
- Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
- Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Master of Arts - Ancient Near Eastern And Biblical Languages
SUM Bible College & Theological Seminary
Oakland, CA05-2020
Bachelor of Arts - Organizational Leadership
Texas A&M University - Texarkana
Texarkana, TX05-2017
Associate of Arts - Human Biology
Texarkana College
Texarkana, TX05-2014
Skills
Deadline compliance
Creative solutions
Collaborative mindset
Innovation skills
Industry expertise
Customer service
Time management
Affiliations
Honors
- President's Honors Fall 2016
- Magna Cum Laude (Bachelor of Arts) Spring 2017
- Magna Cum Laude (MABS) Spring 2020
Volunteer Work
- Faith AG Food Pantry Director 2016-2017.
- Team Member and Instructor for 1st Choice Pregnancy Center. 2016-2017
Certification
2010 Certification in Ophthalmic Technology-Marco Incorporated, Jacksonville, Fl, United States
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft Office Suite
Google Workspace
CRM tools
Project management tools
ModMed (Electronic Health Record)
Data tracking and reporting tools
Languages
English
Native or Bilingual
Timeline
Professional Services Specialist
Lowes Home Improvement Stores
02.2025 - Current
Certified Ophthalmic Assistant
The Eye Center
11.2018 - 02.2025
General Manager of Operations
Ophthalmic Technical Services
05.2010 - 10.2018
Technician
The Eye Institute
07.2002 - 10.2018
Master of Arts - Ancient Near Eastern And Biblical Languages
SUM Bible College & Theological Seminary
Bachelor of Arts - Organizational Leadership
Texas A&M University - Texarkana
Associate of Arts - Human Biology
Texarkana College