Caleb Crelia
Roanoke,TX
Summary
Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Harper Electric
10.2023 - Current
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and implemented training programs for new technicians, enhancing team skill sets.
- Ensuring Compliance with the National Electrical Code
- Providing Estimates and Lead Times on Projects
- Led service operations, ensuring timely response to customer inquiries and requests.
Lead Service Technician
Harper Electric
08.2022 - 10.2023
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
- Trained and mentored junior technicians on troubleshooting techniques and best practices.
- Collaborated with project managers to coordinate complex installations and service projects effectively.
- Led installation and maintenance of electrical systems, ensuring compliance with safety standards.
- Meet with Electrical Inspectors
- Ensure Proper Training of New Hires on Service Software
- Read, Understand, and Train Technicians on Electrical Prints Schematics/Ladders
Service Electrician
QC/Arrow Electric
08.2019 - 08.2022
- Troubleshoot Electrical Issues in a Commercial Environment
- Relay Solutions that are Cost-Effective to Customers
- Read and Understand Electrical Prints/Schematic/Ladder
Education
Associate of Science -
Richland College
Dallas, TXSkills
- Bucket truck operation
- Problem-solving
- Electrical safety procedures
- Project Management
- Dispatching
- Scheduling
- Communication
- Organization
- Hand and power tools
Certification
Journeyman Electrician
Timeline
Service Manager
Harper Electric
10.2023 - Current
Lead Service Technician
Harper Electric
08.2022 - 10.2023
Service Electrician
QC/Arrow Electric
08.2019 - 08.2022
Associate of Science -
Richland College